Mid-Market Account Manager

What You'll Do

• Manage a portfolio of 75-100 mid‑market accounts and own retention and revenue growth while consistently meeting or exceeding expansion targets.
• Develop strong stakeholder management strategies by identifying, mapping and cultivating relationships across multiple functions and levels within customer accounts to mitigate risk, increase stickiness, and uncover growth opportunities.
• Run tight, proactive renewal cycles - starting conversations early, identifying risk before it becomes churn, and closing on time.
• Prioritize your book based on health signals, renewal timing, and upsell potential — and drive the right conversations.

• Identify and close upsell and expansion opportunities across your accounts including new products and expanded use cases.
• Maintain accurate forecasts and pipeline hygiene in CRM in partnership with your manager, leadership and Rev Ops.

• Work closely with Customer Success Managers, Solutions Engineers, Legal Engineers and Implementation leads to ensure seamless coordination between value delivery and commercial strategy.
• Facilitate case studies, reference programs, and marketing initiatives helping Ivo win new business.

• 5+ years of account management or sales experience in B2B SaaS, with a consistent track record in quota‑carrying roles.
• Proven track record of managing and growing large book of accounts simultaneously and know how to triage, prioritize, and run repeatable motions at pace.
• Account planning and multi‑threading — you can assess your book, identify whitespace, map key contacts across teams, and orchestrate deals with multiple stakeholders.
• Strong commercial acumen comfortable navigating large contracts, pricing conversations and procurement processes.
• Collaborative operator you know how to align internal teams (CS, Product, Legal, Finance) around customer needs and high‑stakes renewals.

• Experience in legal tech, contract management, or vertical SaaS.
• Familiarity with AI/ML products and the ability to translate technical capabilities into business value.
• Experience with complex deals involving legal, finance, and IT buying centers.

• Competitive compensation base salary + variable compensation tied to renewal and expansion targets.
• Equity meaningful ownership in a company that 6x’d ARR last year.
• Health & Wellness comprehensive medical, dental, and vision coverage.
• Flexible Spending & Insurance access to HSA and FSA accounts, plus life insurance coverage.
• 401(k) Retirement Plan save for the future with our 401(k) program.
• The opportunity to build you’ll be one of the first Account Managers at Ivo, helping define the mid‑market playbook.

Ivo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.