Account Manager

About Vouch

Vouch is the risk advisor that powers ambition. We’re a tech‑enabled insurance advisory and brokerage purpose built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service. Backed by over $200M from world‑class investors, Vouch combines deep industry expertise with AI‑powered tools to deliver a better insurance experience.

Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

San Francisco or New York City, hybrid work flexibility. Team members are required in the office at least three days per week (Tuesday, Wednesday, Thursday).

Be Client Obsessed ,  Own it together ,  Act with integrity and empathy ,  Stay Curious and Grow , and  Empower People .

As a Success team member, you will be responsible for ensuring our customers have a great experience after purchasing coverage with Vouch. The position will guide existing customers through any insurance questions they may have, day‑to‑day servicing of accounts, renewal business, and support client needs when changing coverage, ensuring a great experience for all Vouch customers. You’ll help us scale that reputation.

• Establish trusted relationships with our customers
• Retain existing Vouch clients during their renewal process
• Analyze existing insurance packages and evaluate risk
• Deliver consistent and timely follow‑up in response to client requests and issues
• Manage growing accounts, including advising clients on risk solutions and selling more products
• Effectively use Direct Carrier and Wholesale Broker platforms to secure alternative quotes and manage existing policies, including the preparation and presentation of submissions
• Construct and present customized insurance packages to clients
• Ensure clients are comfortable with and able to utilize the tools/services available through the Vouch platform
• Drive additional value by identifying follow‑up opportunities for Vouch
• Collaborate with billing and Policy Administration teams on client/carrier instructions and assist in collections as needed

• 2+ years of sales, brokerage, customer service, or other client‑facing experience – within the insurance industry preferred
• Strong communication and organizational skills
• Able to be agile and thrive in a fast‑paced environment
• Possess a competitive drive to outperform peers and continuously improve hard and soft skills
• Dependable, positive, and detail‑oriented with excellent follow‑through skills
• Active/Current Property and Casualty License
• Ability to drive success through ambiguous and complex situations
• Takes initiative to problem solve when meeting resistance

• Exposure to and passion for early‑stage startups and/or high‑growth environments
• A background in insurance or other regulated categories
• Prior experience in a quota‑carrying role with responsibility for achieving individual quantitative goals

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time
• Wellness allowance
• Technology allowance
• Company-sponsored personal and professional development
• L&D:
  Partnerships with Ethena and monthly Lunch & Learns
• Wellbeing: access to many wellbeing perks, including Peloton, Fetch, One Medical, Headspace care+, etc.
• Caregiver Support: company seed into the dependent care FSA and company sponsored  membership
• Regular performance reviews

• 30‑minute phone call with our recruiting team
• 30‑45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30‑45 min 1:1 video discussion with 3‑4 team members you’d work closely with in the role

The On Target Earnings (OTE) for this role are $90,000 - $95,000 per year depending on experience. ($65,000 - $70,000 base salary + $25,000 variable compensation). The base salary listed in the job posting represents what you can expect to earn on an annualized basis. This role is hourly and non-exempt, with overtime…