Customer Solutions Engineer ($110K - $180K + Equity) Construction Finance Tech

About the job

This role is being recruited by Coffee Space on behalf of an anonymous fintech and construction tech startup, focused on revolutionizing financial operations in the construction industry through innovative technology.

We’re identifying a select few exceptional Customer Solutions Engineers from our network. If there’s a strong fit, we’ll introduce you directly to the company's leadership team.

Location:
San Francisco, CA / On-site

Compensation:
$110K - $180K base + equity

Employment type:
Full-time

Visa:
Visa sponsorship available for qualified candidates

This company is at the forefront of developing a financial operations platform tailored to the construction industry—a $12 trillion global sector still dependent on outdated, non-cloud-based systems. Over three years, they have built robust infrastructure capable of interfacing with obsolete systems, deploying AI to streamline processes like invoicing and compliance.

Currently serving over 500 satisfied customers, the organization is not only profitable but also boasts a growth trajectory supported by prestigious backers, including Y Combinator and Accel. The founding trio brings a decade-long collaborative history, with experience in high-stakes environments at companies like Amazon.

As a Customer Solutions Engineer, you'll become an expert on the company’s complex product, leading the charge in sales demos, customer implementations, and long-term customer success initiatives.

Your work will directly influence sales growth, onboarding efficiency, and meeting aggressive company targets. You'll liaise with engineers to improve product fit and play a multifaceted role in configuring and perfecting customer solutions.

• Lead product demos and technical discussions with potential clients, ensuring compatibility and tackling technical queries.
• Own customer onboarding processes, guiding clients from initial contact to complete product integration.
• Manage multiple customer projects simultaneously, ensuring timelines and goals are met.
• Innovate tools and materials to enhance and scale the onboarding process.
• Work hand-in-hand with engineering to implement product improvements driven by direct customer feedback.

• Join a fast-growing startup uniquely positioned in a massive market with minimal competition.
• Participate in the creation and enhancement of cutting-edge technology in a largely unexplored industry.
• Enjoy a combination of high-growth potential with reduced risk due to the company’s established profitability and market traction.

• Experience with project management in a technical setting, capable of juggling multiple customer needs and implementations.
• Strong technical skills with an aptitude for client-facing roles; experience in fintech or construction sectors is a plus.
• Innovator with a track record of improving processes and customer satisfaction.
• Can thrive in a fast-paced environment and is ready to take on expansive responsibilities.

This is an active job opportunity that Coffee Space is closely coordinating with the hiring team. We present genuine roles with real companies and work collaboratively with them to meet their hiring demands.