Consumption Lead, Mulesoft
Listed on 2026-08-04
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Sales
Account Manager, Technical Sales, Business Development, CRM Systems & Management
Mule Soft Consumption Lead
We are looking for a strategic growth‑focused Consumption Lead to drive adoption, growth, and success of Mule Soft within our largest GMV customers, helping them fully leverage the platform to achieve their e‑commerce objectives.
Responsibilities- Set the strategic direction and consumption growth plan for priority accounts.
- Drive consumption growth by successfully implementing initial commerce use cases.
- Conduct research to understand customer business and objectives.
- Prepare thoughtful questions and insights before customer meetings.
- Practice active listening and uncover buying motivators, decision criteria, investment propensity, and key stakeholders.
- Gain commitment and build a shared vision while proactively highlighting value propositions.
- Apply business planning insights, considering economic, industry, and company factors from a customer‑centric perspective.
- Track and drive key consumption metrics such as GMV, order volume, and platform utilization.
- Develop data‑driven expansion strategies based on consumption patterns.
- Create and execute account plans to achieve targeted consumption goals.
- Guide customers’ roadmaps to maximize the platform’s value.
- Understand customers’ IT infrastructure and business requirements and use‑case roadmaps.
- Create, own, and execute technical POCs and demos for expansion use cases.
- Accelerate and expand consumption by engaging and influencing a range of external audiences—including technical stakeholders, line‑of‑business leaders, and all organizational levels from CxO to developer.
- Engage internal stakeholders such as implementation partners, professional services, technical architects, sales, and customer success teams.
- Build business cases demonstrating ROI of increased platform adoption.
- Create consumption acceleration playbooks based on customer success patterns.
- Drive adoption of new commerce capabilities aligned to business outcomes.
- Propel measurable business outcomes through commerce capabilities.
- 7+ years of applicable sales or customer success experience with technical expertise.
- Experience driving consumption or adoption in enterprise accounts and portfolio management.
- Technical knowledge of Mule Soft (advantageous).
- Ability to engage technical and business stakeholders at all levels.
- Proven track record of leading and driving customer success in complex, executive‑level environments.
- Experience managing people and inspiring high‑performing teams.
- Execution of sales and expansion strategies with enterprise customers, deep understanding of utilization and consumption models.
- Deep technical knowledge of data architecture and ability to speak business language.
- Strong written and oral presentation skills; ability to engage developers, architects, and C‑level executives.
- Consulting or open‑source experience, or experience with an annual subscription sales model (preferred).
- Understanding of order management and marketplace solutions.
- Deep technical knowledge of data architecture.
- Familiarity with the Salesforce ecosystem and Salesforce certifications.
The typical base salary range for this position is $97,140 – $209,580 annually. In Colorado, New York, and select cities, the range is $106,860 – $230,640 per year. Base salary only; bonus, equity, and benefits are additional.
Benefits- Time‑off programs
- Medical, dental, and vision coverage
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k) and employee stock purchase program
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All decisions are based solely on merit, competence, and qualifications, with no regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, veteran status, marital status, political views, or other legally protected classes. This policy applies to all aspects of employment, including hiring, promotion, compensation, and working conditions.
Salesforce is also committed to inclusive hiring practices under the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.
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