Travel Sales Advisor

Travel Advisor

The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to AAA members. Advisors must be self‑sufficient and self‑motivated, possess worldwide travel knowledge, and maintain high accuracy.

• Owns the relationship with the member from beginning to end of each travel transaction, selling international and domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in travel sales and sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross‑sells products such as credit cards and membership, both independently and by collaborating with specialized team members.
• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stays current with world events and the latest travel industry developments and trends to provide relevant information to members.
• Investigates and responds to travel‑related member questions/complaints and recommends solutions.
• Operates ticketing for air, hotel, car and rail, along with primary member servicing.
• Interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements.
• Utilizes industry‑specific systems (GDS/Apollo/Galileo, Travelport) and computer applications (Google Workspace) to manage transactions.
• Applies good judgment and decision‑making to identify customer needs and ensure high accuracy in all bookings.

• Strong working knowledge of computer applications (Google Workspace) and effective telephone skills.
• Familiarity with industry‑specific systems (Galileo, VAX, Apollo, Travelport) – GDS experience preferred.
• Strong consultative selling skills with the ability to listen to members’ needs.
• Self‑motivated sales drive and documented sales success.
• Detailed knowledge of travel products, worldwide geography, maps and brochures.
• Ability to identify customer needs and recommend solutions.
• Good judgment and decision‑making.
• Ability to work efficiently both independently and as part of a team.
• Bilingual communication skills are a plus.

• High school diploma or equivalent.
• 3+ years of general sales experience.
• Preferred: 3+ years of recent experience selling international and domestic travel services.

This is an in‑branch, full‑time position at AAA San Francisco Lakeshore branch, 5 days a week with Saturdays included. Saturday availability is required, along with occasional evenings for special events. Work consists of sitting at a desk or computer workstation for extended periods of time. Approximately 70‑80 percent of the time involves the use of a personal computer. Employees may travel by car, plane or other transportation to attend business meetings or conferences.

• Competitive hourly base + commissions.
• Pay incentive plans – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position.
• 401(k) matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
• Medical, Dental, Vision, wellness program.
• Paid holidays and paid time off – accrue monthly; an additional 24 hours per year are earmarked for volunteer activities.
• Free AAA Classic membership and AAA product discounts.
• Tuition reimbursement program.

Target salary range:
Min: $55,549.00 – Mid: $69,435.00. The role is subject to an incentive compensation plan; most employees earn between $0 and $38,000 annually in incentives, contingent upon performance.

AAA Mountain West Group (MWG) serves Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. AAA is a not‑for‑profit, membership‑based organization with a century of service, offering roadside assistance, insurance products, free travel planning and new innovations.