Account Executive

Founded in 2009, Convo Communications is a Deaf-owned company dedicated to making communication more accessible through innovative language access services and technology. Every day, we help bridge communication between Deaf and hearing communities by delivering exceptional experiences for our customers and the communities we serve.

Our success is driven by passionate people who are committed to collaboration, innovation, accountability, and service. Whether you're supporting our customers, developing technology, or enabling our operations behind the scenes, your work contributes to a mission that makes a meaningful difference.

At Convo, you'll find more than just a job - you'll have the opportunity to build a meaningful career while making a positive impact.

When you join our team, you'll:

• Make a difference. Help improve communication accessibility and create meaningful connections every day.
• Be part of an inclusive culture. We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging.
• Grow your career. We encourage continuous learning, professional development, and opportunities to expand your skills.
• Work with purpose. Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives.
• Join a team that cares. We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service.

If you're looking for meaningful work where your contributions matter and your career can grow, we'd love to hear from you.

Convo Communications is seeking a motivated and relationship-driven Account Executive to develop new business opportunities, expand Convo's customer base, and drive business growth through our products and services.

In this role, you will identify prospective customers, understand their communication access and business needs, and manage opportunities throughout the sales process - from initial outreach and discovery through presentation, negotiation, contract execution, and a seamless handoff to the Partner Success Manager.

Success in this role requires identifying organizations whose communication access needs are well aligned with Convo's solutions, building long-term partnerships that deliver meaningful value for customers while supporting Convo's continued growth. We are looking for someone who brings initiative, a consultative approach to sales, strong relationship-building skills, sound judgment, and consistent follow-through while representing Convo's mission and values with professionalism and authenticity.

• Identify and pursue qualified business opportunities through outbound outreach, referrals, networking, industry events, social media, and existing customer networks, with a focus on organizations whose communication needs align with Convo's core interpreting and accessibility services.
• Develop and maintain a healthy pipeline of qualified sales opportunities through prospecting, market research, and relationship building.
• Lead discovery conversations to understand customer goals, accessibility needs, communication workflows, utilization expectations, purchasing requirements, and business challenges in order to recommend the most appropriate Convo solutions.
• Manage the full sales cycle by delivering product demonstrations, presentations, proposals, negotiating agreements, and recommending solutions that align customer needs with Convo's products and services.
• Achieve established sales, revenue, pipeline, and activity goals.

• Serve as the primary point of contact for prospective customers throughout the sales process and ensure a successful transition to the Partner Success Manager following contract execution.
• Collaborate with the Partner Success Manager to support implementation planning and identify renewal or expansion opportunities within existing accounts.
• Coordinate with Customer Success, Support, Product, Marketing, and other internal teams to deliver a consistent customer experience.
• Gather customer and market feedback to help improve products, services, and sales…