Account Manager, Commercial (North America)

Own the customer relationship in fal's Commercial segment — renewals, recontracting, retention, and expansion. Base $91k–$105k with $130k–$150k OTE.

$91,000 – $105,000 / yr

Location

On-site

Seniority

—

Compared with 22 other Go To Market roles:
Common across similar roles Unique to this role

What you'll do

• Lead renewal and recontracting cycles to secure on-time renewals and expand account value
• Articulate fal's platform impact, use cases, and ROI to reinforce customer outcomes
• Manage renewals end-to-end, from outreach and negotiation through signature and execution Unique
• Partner with customers to evangelize new fal capabilities and identify additional workloads
• Maintain disciplined forecasting and up-to-date data in sales and reporting tools Unique
• Follow established sales motions while refining outreach strategies Unique

• Experience in SaaS renewals, customer success, or account management with a quota or retention target Unique
• Background in AI platforms or data infrastructure is a strong plus Unique
• Skilled in negotiation, deal structuring, and contract management, including legal and security reviews Unique
• Strong communicator who builds trusted relationships and understands customer business drivers Unique
• Organized multitasker able to manage a large book of renewals Unique