Senior Group Sales Manager

Job Responsibilities

• Prospect, solicit, and contract group and banquet business through strategic action planning, market research, and direct sales efforts.
• Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.
• Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets.
• Establish parameters, quote and negotiate rates within established guidelines in partnership with Revenue Management Team, and confirm group bookings through executed written contracts.
• Maintain detailed account, contact, and activity records using Opera Cloud Sales System and other relevant platforms.
• Travel to target markets for client meetings, sales calls, trade shows, promotional events, and conferences, as required.
• Respond to all leads in a timely fashion, with key selling points and sales proposals, tracking conversion and follow-up.
• Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.
• Partner with E-Commerce & Digital Manager on maximizing CVent, Hopskip and other key group-prospecting tools.
• Monitor market trends and gather competitive intelligence to identify and capitalize on new group sales opportunities.
• Organize and host site inspections, FAM trips, Sales Blitz events and other client engagement events to promote the hotel and its offerings.
• Strengthen partnerships with GSOs and key accounts to maximize revenue opportunities.
• Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved.
• Consistently deliver professional, friendly, and engaging service to both internal and external clients.
• Mentor and support junior sales team members to drive performance and development.
• Develop and present weekly, monthly, quarterly, and annual sales reports, as required.
• Act as a collaborative team player, supporting other group colleagues and ensuring seamless coverage during team members' travel or time off.
• Support greater hotel through Lobby Ambassador duty and key event coverage, as requested.
• Keep abreast of industry trends and share information with greater team.
• Uphold all departmental policies, procedures, and safety standards.
• Balance operational, administrative, and client needs effectively.
• Perform other job-related duties, as assigned.

• Minimum of three years of sales experience
• Bachelor's degree preferred
• Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
• Excellent verbal and written communication skills and strong attention to detail
• Excellent time management skills
• Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
• Superior problem-solving/strategizing skills
• Excellent overall computer skills including Microsoft applications, with advanced knowledge of Excel and Power Point
• Experience with Opera Cloud/OSEM preferred
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending ladders, stairs and ramp

Salary Range: $100,000 to $130,000 Annual

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Fairmont is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.