Senior Manager, Direct Account Executive

Position: Senior Manager, Visa Direct Account Executive
About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Direct offers a range of services designed to streamline and enhance the process of transferring funds for individuals, businesses, and financial institutions.

As a Senior Manager, Account Executive, you will support the management and growth of assigned Visa Direct enterprise client relationships. This role partners closely with Directors and broader account teams to drive revenue growth, deepen client engagement, and execute account strategies across Visa Direct offerings. The Senior Manager will work cross-functionally to deliver client solutions, identify expansion opportunities, and contribute to improved money movement outcomes for assigned clients.

Key Responsibilities:

Relationship Management

• Manage day-to-day interactions with assigned enterprise clients and serve as a key point of contact for operational, commercial, and product-related discussions.
• Build strong working relationships with client stakeholders and internal partners, escalating issues and opportunities as appropriate.

Account Growth & Execution

• Support account growth by identifying expansion opportunities across Visa Direct products, including upsell and cross-sell initiatives.
• Contribute to annual account plans and support execution against financial and volume goals for assigned clients.

Commercial Support & Contracting

• Support commercial discussions and contract negotiations in partnership with Directors, Legal, and Commercial teams.
• Ensure client agreements align with Visa policies and client needs.

Client Satisfaction & Retention

• Help ensure high client satisfaction by coordinating issue resolution, managing service-related follow-ups, and supporting ongoing engagement activities.
• Act as an advocate for the client internally to ensure timely and effective delivery.

Performance Tracking & Reporting

• Track account performance, analyze trends, and prepare client and internal reporting to inform strategy and next steps.
• Use data and metrics to support decision-making and communicate progress.

Cross-Functional Collaboration

• Work closely with sales, product, operations, marketing, and regional teams to support client delivery and commercialization efforts.
• Coordinate internal resources to meet client priorities and deadlines.

Financial & Operational Discipline

• Support financial management elements of assigned accounts, including forecasting, opportunity tracking, and budget inputs.

Key Performance Indicators (KPIs)

• Revenue and volume growth for assigned accounts
• Visa Direct volume expansion across priority corridors
• Client satisfaction and engagement metrics

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Location:

San Francisco, CA only

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 5-7+ years of relevant industry experience, ideally in transaction banking, payments, fintech, consulting, or account management
• Solid understanding of cross-border payments, FX, and B2B payment solutions
• Experience managing complex client engagements and influencing stakeholders
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated success supporting…