West Region Managing Director - Occupier Accounts

West Region Managing Director - Occupier Accounts

The Managing Director, West Region is the senior Account Management executive and subject matter expert for CBRE's occupier accounts business across the western United States. This leader is the resource Account Producers turn to for account strategy, client problem-solving and service delivery -- serving as a trusted partner to West Region brokerage teams on all matters related to their clients' real estate needs.

The role carries full accountability for the performance of the West Region Account Management business, including the quality of client service, Account Producer satisfaction, financial results and the development of the Account Management professionals who deliver across the region. The Managing Director reports to the Senior Managing Director, Americas Account Management and maintains a dotted-line relationship with West Region Market Leaders, ensuring alignment with local market strategy across West markets.

This role is part of a core leadership team in Account Management and carries accountability for regional business performance, team development and operating model development and execution at the national level. The West Region is a priority geography in CBRE's Account Management growth strategy, with particular emphasis on the San Francisco Bay Area amongst others. The Managing Director will partner closely with West Region Market Leadership to build an Account Management service infrastructure that supports Account Producer teams and creates consistent, high-quality client experiences across the portfolio.

• Lead the West Region Account Management business. Set the strategic direction for Account Management across the West, establish annual priorities and performance targets, and align regional execution with the broader Americas Account Management platform strategy. Serve as a full peer in the core Account Management leadership team and contribute to platform-wide decisions and initiatives.
• Lead business transformation initiatives. Drive the implementation of operating model changes, platform modernization and business transformation initiatives across the West Region. Partner with enterprise leadership and functional teams to ensure transformation efforts are executed effectively at the regional level and that the West Region team is positioned to support the evolving needs of the accounts business.
• Support pursuit strategy decisions. Partner with Account Producers and Client Solutions to support the evaluation of new Account Management opportunities across the West Region. Provide subject matter expertise on underwriting, staffing modeling and Account Management delivery as part of the pursuit process, and coordinate across service lines to ensure pursuit teams have the resources and information needed to compete effectively.

• Support Account Producer-led account business. This role exists to enable Account Producers by serving as their internal advocate, removing delivery barriers and bringing CBRE's full platform to bear on their accounts. Lead the Account Management professionals serving those clients so service is dedicated and consistent and serve as the lead Account Management point of contact for Account Producer teams and Market Leadership across the West.
• Maintain Account Producer and client satisfaction. Build trusted relationships and shared accountability for service quality across all accounts. Address escalations promptly, maintain visibility into the health of relationships and ensure Account Management delivery reinforces Account Producer confidence with their clients.
• Align resources with Account Producer priorities. Work in partnership with Account Producers, Market Leaders, talent acquisition and Account Management peers across the West to ensure Account Management staffing, coverage and service models reflect the needs of Account Producer teams and clients. Lead hiring decisions, candidate assessment and the assignment of professionals to key and complex accounts. Adjust resource deployment as portfolios and client needs evolve.
• Identify opportunities to deepen client engagement. Partner with Account Producers to expand Account Management scope within existing client relationships and support the onboarding of new accounts where Account Management adds measurable value to the Account Producer's service model.

• Serve as the senior account executive for the West. Maintain accountability for the quality, consistency and contractual compliance of Account Management services delivered across the West Region. Establish and build operating standards, conduct regular account reviews and partner in client relationships requiring senior leadership involvement.
• Partner with Market Leadership across the West. As the Account Management lead for the region, establish deep working relationships with Market Leaders in each core market. Serve as a…