Workforce Specialist, Data Coordinator

• Support the Center’s Trans and LGBTQ Employment programs through day-to-day programming, events, and client services
• Maintain Employment Services program administration and support annual monitoring and compliance reviews
• Develop monthly, annual, and ad hoc program reports
• Maintain confidential client files
• Collect and enter program data into Microsoft Excel, Google Spreadsheets, Workforce Central grant reporting tools, and Salesforce CRM
• Track program impact through qualitative and quantitative reports
• Support participant forms for two or more city grants
• Collect demographic and impact data for Employment Services clients
• Present grant impact data and program metrics monthly using PowerPoint and Salesforce CRM
• Participate in long-term program planning
• Provide intakes, assessments, Individual Employment Plans, case management, job-search and career-development coaching, and referrals
• Assess participants’ occupational skills and interests relative to the local job market
• Help participants set and reach employment objectives
• Coordinate, develop, and facilitate job-search workshops and groups for trans/GNC/LGBTQ community members
• Coordinate the Employment Services intake process, including scheduling and leading intake meetings, collecting enrollment forms, transitioning clients to active caseloads, and maintaining the waitlist
• Respond to community inquiries by phone or email and refer inquiries to appropriate staff or resources
• Perform other related duties as assigned

• Cultural humility and demonstrated commitment to the transgender community
• Familiarity with transgender, lesbian, gay, bisexual, and gender non-binary identities/experiences
• Minimum two years of experience working in workforce development and/or trauma-informed case management work
• Familiarity with government grant contracts and grant reporting structures
• Ability to learn new data systems, including WFC reporting tools
• Excellent computer skills, including MS Office, Google Suite, Zoom, Salesforce CRM or similar programs
• Experience with project management tools
• Commitment to the mission of the San Francisco LGBT Community Center
• Experience with and commitment to working in a multicultural environment
• Strong interpersonal, verbal, and written communication skills
• Ability to maintain confidentiality
• Detail-oriented and able to complete paperwork and tasks in a timely manner
• Innovative, solution-oriented approach to complex issues
• Commitment to alternative organizational structures and shared decision-making
• Ability to adapt to changing environments and priorities
• Fluency in English required; bilingual skills highly desired
• Ability to work independently and within a team-oriented structure
• Understanding of local San Francisco/Bay Area community resources preferred
• Ability to operate a computer and common office machinery for up to eight hours daily
• Ability to remain stationary for several hours daily
• Ability to lift up to 20 pounds occasionally
• Ability to work in a shared office space with moderate noise
• Ability to work occasional evenings or weekends
• Local travel may be required; no car required
• Cover letter and resume required for application

Demonstrates expertise in workforce development and trauma-informed case management, with strong skills in data management and reporting. Committed to supporting the LGBTQ community through effective program administration and client services.

• Workforce Development Experience
• Trauma-Informed Case Management
• Grant Reporting Familiarity
• Salesforce CRM Proficiency
• Data Analysis and Reporting

• Data Management
• Program Reporting
• Client Services
• Job-Search Coaching
• Intake Process Coordination
• Occupational Skills Assessment
• Workshop Facilitation
• Confidentiality Maintenance
• Project Management
• Bilingual Skills

• Cultural Humility
• Interpersonal Communication
• Detail-Oriented
• Innovative Problem Solving
• Adaptability

• Transgender Community Support
• LGBTQ Employment Programs
• Multicultural Environment
• Community Resources
• Government Grant Contracts

• Microsoft Excel
• Google Spreadsheets
• Salesforce CRM
• Power Point
• Google Suite
• Zoom
• Workforce Central Reporting Tools