Strategic Account Manager

Strategic Account Manager

Walden's customer relationships are growing fast, and our most important accounts need a single organized point of contact to support the founder and VIP relationships. We're looking for a Strategic Account Manager to own the day-to-day of one or more of Walden's most important enterprise relationships: the connective tissue across sales, deployment, contracts, finance, and expansion. You'll keep each relationship warm, organized, and moving, drive responsiveness across demanding multi-team accounts, and escalate cleanly when a decision genuinely needs founder weight.

Depending on fit and account scale, you may anchor a single marquee account or carry a focused portfolio. Founders remain hands on for the largest relationships; you make sure the underlying engine runs flawlessly and nothing falls through the cracks.

Core Responsibilities:

• Single coordination point for the account:
  Be the orchestrator supporting the founder and VIP relationships: centralize every workstream touching the account (qualification, sales, deployment, contracts, legal, finance, expansion) so the customer experiences one organized Walden, not five disconnected voices.
• Own the relationship cadence and responsiveness:
  Run the day-to-day communication, hold a tight response SLA, schedule meetings and on-site visits, prep the principals, and escalate to the founder DRI or CEO only when a decision genuinely needs that altitude. Time kills all deals.
• Maintain the CRM and account map:
  Keep the CRM as the system of record for the account: stakeholder map, open threads, commitments, and timeline, so status is always legible to anyone who needs it.
• Surface risk and capacity proactively:
  Look around corners. When a delivery commitment is at risk, pull in the right owner (Product, Operations, Finance, Legal) before it becomes a fire. Nothing falls through the cracks.
• Grow the account from within:
  Act as a vector for expanding the relationship inside the account (additional sites, lines, robots, and use cases), partnering with the founder DRI, Solution Architects and Customer Success teams.
• Leverage agents as a force multiplier:
  Use Walden's internal agent tooling and CRM automation, for instance to absorb low-level coordination (follow-up nudges, reminders, status rollups), so your attention goes to judgment, your craft, and the human touch, not busywork.

Required Qualifications:

• 5+ years in strategic account management, sales, customer success, technical program / project management, or BD / partnerships at a robotics, deep-tech, enterprise hardware, or enterprise AI vendor.
• Track record owning a complex, high-stakes enterprise relationship end-to-end, coordinating across internal functions (engineering, product, legal, finance) and multiple customer stakeholders with high empathy and customer-obsession.
• Exceptional organization and written communication: you keep many threads straight, write clearly, and have sharp instincts for what to escalate versus absorb.
• High judgment on prioritization and escalation, comfort supporting founders and executives in VIP relationships.
• Comfort using AI tooling as a force multiplier on your own workflows: you are an active, curious user of AI agents; you do not need to write code but you need to be great at running experiments, thinking in systems, partnering with AI Engineers, and wrangling AI slop.

Preferred Qualifications:

• Domain expertise and good network in one or more manufacturing verticals: automotive, aerospace, electronics, semiconductors, or medical devices.
• Experience operating inside or alongside industrial environments (e.g., manufacturing plants) and their operating cadence.
• Familiarity with systems-integrator relationships and multi-stakeholder enterprise…