Inbound Sales Representative

Summary

Disaster Care Capital is a West London-based fire and flood restoration company helping homeowners and businesses when the unexpected happens. We receive inbound enquiries every day and need a sharp, empathetic sales professional to respond quickly, understand the situation, and make sure no genuine opportunity goes cold. This starts as a part‑time role, we have a probation period of 1 month, after one month we offer 2% commission in addition to the salary.

• 1
  - Respond to inbound leads promptly through phone, CRM and follow‑up messages
• 2
  - Speak with homeowners and property contacts with confidence, empathy and professionalism
• 3
  - Qualify each enquiry by gathering accurate information about the damage, property, urgency, insurance situation and next steps
• 4
  - Keep leads moving with timely follow‑up until they are booked, disqualified or closed Maintain clear, complete CRM notes so the operations team has everything they need
• 5
  - Own assigned leads from initial response through qualification, follow‑up and clear closure
• 6
  - Maintain accurate and complete Go High Level  records for every customer interaction, including Result / Issue / Next Step / Follow‑Up, correct pipeline stage, lead status and next‑action date.
• 7
  - Follow DCC's approved Sales Playbook, pricing/estimate guidance, communication templates and CRM standards consistently.
• 8
  - Help improve our lead‑response process as we grow

• 2+ years' experience in inbound sales, lead qualification, BDR, customer service sales or a similar phone‑based role
• Excellent spoken English C1+, with a clear and natural communication style suitable for speaking with UK customers
• The ability to build trust quickly, ask the right questions and stay calm when people are stressed
• Strong follow‑up discipline - you do not let leads disappear
• Experience using a CRM;
  Go High Level  experience is a bonus
• Availability for agreed UK working hours, including scheduled weekend coverage, is required during UK business hours.
• UK market or UK customer‑service experience is preferred, but not essential

Your job is to respond faster and better than anyone else.

We want someone organised, commercially minded and genuinely reliable-someone who can own the lead journey from first call to clear outcome.