Membership Advisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time San Francisco, CA, US 1 Attachments

3 days ago Requisition

Salary: $95,000.00 Annually

Department:
Membership

Reports To:

Director of Membership Operations

FLSA:
Salary – Exempt

Compensation: $95,000 annually

COMPANY PROFILE

The Battery is San Francisco's premier modern-era private social club, recognized by the Michelin Guide with Two Keys — one of the highest distinctions awarded to a hospitality property worldwide. Set within a historic building on Battery Street, the Club features seven distinctive bars and lounges alongside acclaimed dining rooms serving breakfast, brunch, lunch, and dinner. The Battery also offers a boutique 14-suite hotel, including penthouse accommodations, elegant private event spaces, lush gardens, and sweeping views of the San Francisco skyline.

Members enjoy a dynamic cultural calendar of world-class speakers, performing arts, curated experiences, publications, and excursions. Through Battery Powered, the Club's member-funded 501(c)(3) foundation, The Battery has directed more than $35 million in grants to organizations building a stronger society — reflecting a rare combination of world-class hospitality and purpose.

POSITION PROFILE

The Membership Advisor owns a long-term, personal relationship with an assigned portfolio of applicants and Members, from initial application through the full life of their membership. This is not a hotel concierge role, and it is not a sales or account management position — it's closer to a private banking relationship manager or luxury clienteling advisor. The role calls for real organizational discipline in managing that portfolio, paired with genuine curiosity about people and the judgment to build trust that lasts for years, not a single moment.

Success is measured in belonging and retention, not volume.

In addition to their individual Membership portfolio, the Advisor also owns The Battery's House Account program — the Club's corporate hospitality product. This is a separate function with its own goal, partnership growth rather than individual belonging and retention, but draws on the same underlying skill set: relationship-building, discretion, and the judgment to manage a portfolio of ongoing accounts well.

This is an on-site position located in San Francisco.

DUTIES AND RESPONSIBILITIES

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

Relationship Ownership

Owns the personal relationship with an assigned portfolio of applicants and Members, from lead assignment through active membership, serving as their consistent point of contact throughout.

Provides a tailored welcome and tour to prospective Members, layered on top of, not in place of, the standard Nominee Open House and Membership Committee process.

Guides applicants through the application process without participating in or influencing the formal admissions decision.

Runs a structured onboarding and check-in cadence for new Members in the portfolio (approximately 30/60/180 days), refining the model as the pilot matures.

Member Engagement & Retention

Develops a genuine understanding of each Member's interests and goals, and makes relevant introductions, invitations, and recommendations within the Club.

Recognizes early signs of Member disengagement and proactively reconnects them with relevant Club offerings.

Supports renewal by reviewing portfolio engagement well ahead of renewal dates and…