Customer Success Manager

Customer Success Manager

Hot Job

Fully Remote
• Corporate HQ - SAN FRANCISCO, CA 94104

Salary Range $ - $ Salary/year

Customer Success Manager

Position Type:
Full-Time / Exempt

Reports To:

Chief Revenue Officer

Location:

Remote (California) — field-based, with regular travel across the assigned territory

Department:
Sales

Compensation: $100,000 – $110,000 base salary, plus commission under the Sales Compensation Plan (estimated on-target earnings of $175,000 – $200,000)

BAM is growing its Sales team and adding a Customer Success Manager to own the post-sale revenue relationship for a portfolio of school, district, and partner accounts. This is a sales role. The Customer Success Manager owns all renewals, drives upsells, and shares in expansion revenue across an assigned book of 30 or more accounts within a large California territory.

This is a field-based, relationship-driven role. The Customer Success Manager is the primary point of contact for their accounts after the initial sale — protecting and growing revenue by ensuring customers are successful, renewing on time, and expanding their partnership with BAM. The role requires significant travel across the territory and regular participation in conferences and industry events. The Customer Success Manager carries an individual quota and is a Participant in the Company's Sales Compensation Plan.

Renewals Ownership

• Own the full renewal lifecycle for an assigned portfolio of 30 or more accounts — forecasting, negotiating, and closing renewals on time and at or above target.
• Protect gross and net revenue retention by proactively managing renewal timelines, risk, and customer health.

Upsell & Expansion

• Identify and close upsell opportunities within existing accounts, including additional programs, sites, and Product Families.
• Partner with the broader Sales team to source and share in expansion revenue across the assigned territory.

Account Portfolio Management

• Manage a book of 30 or more school, district, and partner accounts as the primary post-sale owner in Salesforce.
• Build account plans that map stakeholders, renewal dates, growth potential, and risk across the portfolio.

Relationship Management & Field Presence

• Serve as the trusted, on-the-ground relationship owner for assigned accounts, meeting customers in person across a large geographic territory.
• Represent BAM at conferences, industry events, and customer meetings, requiring regular travel across the assigned region.

Onboarding, Adoption & Customer Health

• Ensure a smooth handoff from new-business sale to delivery, and drive program adoption and satisfaction that support renewal and growth.
• Monitor account health signals and lead timely intervention to reduce churn risk.

Forecasting & CRM Hygiene

• Maintain accurate, up-to-date opportunity, renewal, and pipeline data in Salesforce.
• Deliver a reliable renewal and expansion forecast to Sales leadership on the established cadence.

Cross-Functional Partnership

• Partner with Operations, Program Delivery, and Sales leadership to resolve issues, remove barriers to renewal, and align on account strategy.

• Experience:
  
  5+ years in account management, customer success, renewals, or field sales carrying a quota or revenue-retention target, preferably in K–12 / education, youth enrichment, or B2B services.
• Sales Orientation:
  Demonstrated success owning renewals and closing upsell / expansion revenue within an existing book of business. Experience cultivating district level relationships with leadership and administrators.
• Travel:
  Ability and willingness to travel regularly across a large California territory (estimated up to 3 days of travel per week, minimum), including conferences and events;…