Account Manager – GSOC & Physical Security Services; AI Tech Account

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Career Growth: Opportunities to advance within a global leader in security services

Impactful Work: Play a vital role in protecting people, property, and businesses

Supportive Team: Work with caring professionals dedicated to safety and excellence

• Manage day-to-day operations of the 24/7 GSOC, including monitoring, dispatch, reporting, and escalations to the client and Allied Universal leadership.
• Oversee guard force operations, including scheduling, payroll/timekeeping accuracy, shift coverage, post staffing, uniform/appearance standards, and overall performance.
• Serve as the primary point of contact for the client's Physical Safety & Security team, providing regular updates, performance reporting, and operational recommendations.
• Develop, maintain, and enforce post orders, GSOC standard operating procedures (SOPs), and guard service standards in alignment with client requirements.
• Ensure compliance with contractual KPIs, SLAs, and Allied Universal corporate standards; track and report on key performance metrics.
• Recruit, hire, onboard, train, coach, and retain GSOC operators and security officers assigned to the account, in partnership with Allied Universal branch leadership.
• Operate and maintain GSOC technology platforms, including mass notification, threat monitoring, access control, and visitor management systems used by GSOC personnel.
• Oversee day-to-day use of HELIAUS® for guard tours, post checks, and patrol reporting, ensuring officer accountability and timely reporting to the client.
• Support incident response and documentation, ensuring timely, accurate, and thorough incident reports are delivered to the client.
• Conduct regular site walks, post inspections, and audits to verify guard performance, post order adherence, and overall security posture.
• Manage account financials, including billing accuracy, overtime control, and budget adherence in coordination with Allied Universal branch leadership.
• Partner with the client on continuous improvement initiatives, identifying opportunities to enhance service delivery, efficiency, and risk mitigation.

• Bachelor's degree in Security Management, Criminal Justice, or related field (preferred).
• 4+ years of management‑specific experience in contract security or physical security operations.
• Prior GSOC experience required; direct experience managing or supervising a GSOC strongly preferred.
• Demonstrated experience managing guard force operations, including scheduling, performance management, and labor/overtime control.
• Experience with mass communication / threat monitoring systems, Brivo and/or Eagle Eye access control and video systems, and visitor management systems is a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a 24/7 environment.
• Excellent communication and interpersonal skills, with the ability to interface confidently with client stakeholders at all levels.
• Must meet all Allied Universal employment requirements, including applicable state guard licensing.

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

$100,000 - $115,000/yr

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.