GSOC Operator

* Serve as a GSOC Operator for designated shifts, providing real-time monitoring and response
* Provide administrative and program support
* Collaborate on developing and implementing policies and procedures for the GSOC
* Design and deliver comprehensive training programs for GSOC personnel
* Ensure accurate timekeeping records for all GSOC personnel and create audit reports to identify discrepancies
* Conduct timecard closeouts, including reviews for early, late, or empty timecards
* Utilize timekeeping data to inform recruitment and retention strategies
* Manage call-ahead processes for fill and flow fulfillment to ensure proper staffing
* Provide remote supervision, including guard check-ins and activity monitoring
* Independently develop and manage complex projects, or take on those assigned by senior management
* Exercise judgment and offer insight for operational and strategic decisions
* Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership and assist with the creation and delivery of Quarterly Business Reports (QBRs)
* Conduct physical mobile patrols on a regular basis and perform other related duties or special projects as required
* Must be eligible for employment within the United States
* Must pass a background check
* On-site duty requirement
* Must be able to work weekends, holidays, and adjust schedule as needed to meet operational demands
* Must have an associate's degree or equivalent
* 2–5 years of experience in GSOC operations, intel, security systems, or law enforcement/military roles
* Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)
* Must display a high degree of proficiency with G-Suite & Microsoft Office
* Strong familiarity with access control and CCTV platforms
* Experience interfacing with clients & providing long-term solutions in support of physical security operations
* Excellent written & interpersonal communication skills that can be applied across the organization, including the executive team
* Ability to effectively communicate with people at all levels and from various backgrounds
* Must have good judgment skills with the ability to make timely and sound decisions
* Ability to react to last-minute changes and resolve unexpected issues promptly
* Ability to remain onsite or respond after-hours to emergencies as needed
* Ability to work independently and as a team member
* Must have a reliable means of transportation
* Military, veteran, or first responder background is a plus
* Relevant certifications (e.g., Genetec, security management)
* Background in threat intelligence or emergency/crisis response
* Experience in working with director-level employees and higher
* 4-Year bachelor’s degree or Project Management Professional (PMP) Certification
* Experience with timekeeping, billing & invoicing software, and CRM platforms is preferred
* Assist with scheduling, timekeeping, guard check-ins, and remote oversight
* Generate reports related to coverage, KPIs, and staffing metrics
* Support administrative duties for shift logs, training, compliance audits, and documentation
* Contribute to continuous improvement efforts, including lessons learned and crisis after-action reports
* Eligible for holiday bonus pay if covered shifts are scheduled and actually worked on Surefox recognized holidays
* Competitive benefits package offered
* 401(k) plan with competitive employer match (full time and part time hires)
* Benefits:
Eligible full-time employees have the option to enroll in health coverage and accrue paid time off.
* Holiday pay offered for qualifying covered shifts
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