More jobs:
Principal Software Engineer; Customer Engineering
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-06-19
Listing for:
Saviynt
Full Time
position Listed on 2026-06-19
Job specializations:
-
Security
Cybersecurity
Job Description & How to Apply Below
Requirements
- 10+ years of software engineering experience, with 8+ years in customer-facing or customer engineering roles
- Proven experience in large-scale, multi-tenant production environments
- Curiosity and fluency across modern AI tooling — MCP, A2A protocols, agentic frameworks — and a mindset for continuous learning in uncharted territory
- Hands-on experience with AI-assisted SDLC tools (Amazon Q, Git Hub Copilot, Cursor, Claude, or similar)
- Strong command of testing practices — unit, functional, and system integration — and agile methodologies (Scrum and Kanban)
- Solid experience with Git, CI/CD pipelines, and automated deployments
- Deep understanding of APIs, enterprise integrations, and distributed systems
- Outstanding communication skills — equally comfortable in an engineering deep-dive and a customer executive briefing
- Experience in Identity & Access Management (IAM / IGA) strongly preferred; familiarity with Zero Trust, PAM, or governance frameworks is a meaningful plus
- Build and deploy AI agents that automate customer escalation workflows — reducing resolution times and improving engineering efficiency
- Integrate agentic capabilities into identity platforms, translating customer needs into engineering roadmap contributions
- Drive innovation at the intersection of AI, Identity Governance (IGA), and cybersecurity — helping enterprises govern Non-Human Identities and agentic workflows
- Serve as a technical liaison between Customer Support, Customer Success, Sales Engineering, and Product — bridging the gap between customer pain points and scalable solutions
- Engage directly on customer calls to represent Engineering and, where needed, prepare Engineering executives ahead of escalations
- Identify and champion tooling improvements — proposing new troubleshooting and performance analysis tools that raise the bar for the wider engineering org
- Track and report on escalation metrics, providing executive-level summaries and holding teams accountable to resolution timelines
- Help the CE team navigate competing priorities and align on strategies that move the needle for the business
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