GSOC Operator

GSOC Operator - (Corporate Security)

Location:

San Francisco, CA (Onsite) Pay Rate: $40-45/hour

Schedule:

Full-Time, Part-Time; 8-hour shifts; 24/7 Coverage: (AM, SW, and GV Shifts Available)

Position Overview:

As a GSOC Operator, you will serve as a vital part of the Surefox Global Security Operations Center (GSOC), handling incident monitoring, staffing, access control oversight, intelligence gathering, and internal security communication. You will play a key role in identifying, assessing, and responding to security risks and operational issues in a fast-paced, high-responsibility environment.

• Serve as a GSOC Operator for designated shifts, providing real-time monitoring and response
• Provide administrative and program support
• Collaborate on developing and implementing policies and procedures for the GSOC
• Design and deliver comprehensive training programs for GSOC personnel
• Ensure accurate timekeeping records for all GSOC personnel and create audit reports to identify discrepancies
• Conduct timecard closeouts, including reviews for early, late, or empty timecards
• Utilize timekeeping data to inform recruitment and retention strategies
• Manage call-ahead processes for fill and flow fulfillment to ensure proper staffing
• Provide remote supervision, including guard check-ins and activity monitoring
• Independently develop and manage complex projects, or take on those assigned by senior management
• Exercise judgment and offer insight for operational and strategic decisions
• Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership and assist with the creation and delivery of Quarterly Business Reports (QBRs)
• Conduct physical mobile patrols on a regular basis and perform other related duties or special projects as required

• Possess an active Guard Card
• Must have an active CPR / AED certification
• Must be eligible for employment within the United States
• Must pass a background check
• On-site duty requirement
• Must be able to work weekends, holidays, and adjust schedule as needed to meet operational demands
• Must have an associate's degree or equivalent
• 2–5 years of experience in GSOC operations, intel, security systems, or law enforcement/military roles
• Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)
• Must display a high degree of proficiency with G‑Suite & Microsoft Office
• Strong familiarity with access control and CCTV platforms
• Experience interfacing with clients & providing long‑term solutions in support of physical security operations
• Excellent written & interpersonal communication skills that can be applied across the organization, including the executive team
• Ability to effectively communicate with people at all levels and from various backgrounds
• Must have good judgment skills with the ability to make timely and sound decisions
• Ability to react to last‑minute changes and resolve unexpected issues promptly
• Ability to remain onsite or respond after‑hours to emergencies as needed
• Ability to work independently and as a team member
• Must have a reliable means of transportation

• Military, veteran, or first responder background is a plus
• Relevant certifications (e.g., Genetec, security management)
• Background in threat intelligence or emergency/crisis response
• Experience in working with director‑level employees and higher
• 4-Year bachelor’s degree or Project Management Professional (PMP) Certification
• Experience with timekeeping, billing & invoicing software, and CRM platforms is preferred

• Monitoring & Incident Response:
  Monitor CCTV, access control, alarm systems, and other security platforms across global and local sites;
  Respond to alarms, dispatch response teams, and coordinate with internal and external emergency services;
  Conduct incident triage and reporting, escalating when appropriate and documenting all activities;
  Maintain situational awareness of global events and assess potential threats to operations
• System Administration & Access Control:
  Admini…