Security Officer - Alcatraz Cruises

Alcatraz Cruises CA, Pier 33, Alcatraz Landing, San Francisco, California, United States of America

While using excellent customer service skills, this position simultaneously ensures the security and safety of employees and guests and maintains crowd control. The Security/Safety agent is the predominant presence in the Landing area and has the responsibility to represent the company and provide the highest degree of customer service in all situations and interactions with both the guest and non-guest public.

The Security/Safety agent is the first responder to all incidences and emergency situations on the landing and as needed on the vessels. In addition, ensures the safe and efficient movement of cars, shuttles and buses in and out of company parking lot.

• To ensure safety and security for guests and employees, assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management.
• Ensures cars using parking lot have authority to do so. Provides parking information for guests who need to park.
• Communicates drop off and pick up policy with bus drivers transporting groups.
• Provides reports as requested by management, such as daily shift logs, incident reports.
• Following a schedule or at management’s direction, rotates among various stations including patrolling the landing, outside and inside.
• Answer questions posed by guests.
• Additional job duties as assigned.

• 1 year Customer Service Experience Required
• Security Card/ Certification Preferred
• TWIC – Transportation Works Identification Card required, or ability to obtain
• Security, Law Enforcement and/or Military Experience Preferred
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early at 7:00 am or end as late as 12:00 am. Shifts are 8 hours.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.