Test Center Manager

Test Center Manager

The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast‑paced environments that support people who are taking life‑changing exams.

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer‑based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.

Perks include 12 paid holidays off annually, no selling or quotas, an office setting environment, paid training, sick time prorated based on start date, 401(k), Employee Assistance Program, vision, FSA, legal.

Responsibilities include ensuring that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients, planning regular staff schedules and supervising both regular as well as temporary Test Center Administrators, understanding how test center operating costs impact Prometric's key financial and business drivers and performance against corporate metrics, educating staff on the rationale behind the key performance levers for the business and coaching staff how to efficiently achieve the targets, supervising security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly, responsible for hiring and training of new Test Center Administrators, reviewing and approving timesheets and expenses for all staff, providing security at the testing facilities by ensuring all locks and security systems are properly used, representing the organization with professionalism, having sufficient knowledge of basic technology to resolve common issues, filing detailed reports on any irregular test center situations or complaints, operating a DVR, digital camera, telephone system (IVR), and alarm system as and when required, resolving, reporting or escalating candidate and/or building problems to the appropriate department or manager, engaging with property management to maintain a safe and comfortable testing environment, acting as a TCA to administer tests, actively participating in Prometric quality assurance, audit programs and other company initiatives as a team player, and maintaining a deep knowledge of policies, practices, and procedures.

Qualification requirements include a high school diploma or equivalent, college experience a plus, minimum of two years of customer service experience required, one year of management or supervisory experience required, must be 18 years of age to qualify, ability to communicate with candidates effectively and with professionalism and authority, ability to learn and apply verbal and written operational instructions, ability to make decisions using appropriate situational judgement, ability to write detailed, accurate and professional reports and correspondence, ability to multi‑task and handle small tools, pack equipment for shipping or unpack for installation, familiar with Microsoft Windows‑based computer programs and applications, availability to work various days and times including evening and weekends, ability to effectively manage situations that require conflict resolution, ability to bend, stoop, and lift up to 40 pounds, ability to remain in a stationary position for extended periods of time while administering exams, ability to physically move through test room every 8‑10 minutes and escort candidates to and from testing room, visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam, ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.