Security Guard; Bilingual

The Mission Neighborhood Health Center (MNHC) is a non‑profit, multi‑site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high‑quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Security Guard role.

Please note:

This role requires applicants to be bilingual in English and Spanish. This position reports to the Facilities Manager and is a Non‑Exempt role with an hourly range of $22.83 - $24.53.

The Security Guard works with the general public, medical personnel, patients, employees, and others regarding security regulations; maintains order, enforces ordinances, rules, and regulations, and protects life and property to ensure a safe and secure environment for patients, employees, and visitors.

• Patrol and check security of building and grounds; handle or report hazardous conditions, unusual circumstances, and malfunctions of the physical facility.
• Monitor the exterior of the facility and grounds for encampments or unauthorized occupancy; request that individuals relocate from Center property and report the situation to San Francisco 311 or the SFPD non‑emergency line as appropriate.
• Direct traffic, enforce parking regulations, and issue Center parking citations as necessary.
• Monitor and authorize entrance and departure of employees, patients, and visitors to guard against theft and maintain security of the premises.
• Contact police or fire departments in cases of emergency, such as fire or presence of unauthorized or volatile persons.
• Circulate among visitors, patients, and employees to preserve order and protect property.
• Provide information and directions to Center personnel and the general public; assist in locating persons or property.
• Ensure maximum safety levels, including clear, non‑hazardous walkways and passages throughout the interior and exterior of the facility.
• Take charge at the scene of Center emergencies; control crowds or assemblies within the confines of the Center; investigate and prepare written reports of accidents, property damage, fires, law violations, disturbances, and other incidents; gather evidence and appear in court as a witness if required.
• Safely transport sensitive or confidential documents as required.
• Manage the sending and tracking of certified mail, including sensitive or confidential documents.
• Operate company vehicle or cart (if applicable) in compliance with safety regulations.
• Assist with loading and unloading duties as needed.

• Double‑check the accuracy of information and work product to ensure consistent, error‑free work.
• Carefully monitor the details and quality of work.
• Complete all work according to established procedures and standards.
• Maintain the highest level of confidentiality when handling sensitive information.

• Strive to understand the needs of patients, clients, and internal stakeholders.
• Treat everyone with dignity, respect, and appreciation for cultural differences.
• Respond to inquiries and concerns promptly and professionally.
• Communicate clearly and effectively to ensure a positive experience for patients, employees, and all stakeholders.
• Build trust through active listening and follow‑through.

• Take immediate action to correct any unsafe situation.
• Follow proper procedures to ensure personal safety and that of team members.

• Promote team effort in all activities and use a team approach to problem solving.
• Understand and embrace the mission and strategic initiatives of the organization.

• High school diploma or GED.
• Bilingual in English and Spanish.
• Valid Guard Card from the Bureau of Security and Investigative Services (BSIS).
• Two years of experience in security or related field.
• One year of experience in a customer service role.
• Valid California Driver’s License with good driving record.
• Com…