Security Guard On-Call; Bilingual

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Security Guard On-Call role.
Please note:
This role requires applicants to be bilingual in English and Spanish. This position reports to the Facilities Manager and is an On-Call/As-Needed Non-Exempt role with a starting hourly range of $22.83 - $24.53.

The On-Call Security Guard works with the general public, medical personnel, patients, employees, and others regarding security regulations; maintains order, enforces ordinances, rules, and regulations, and protects life and property to ensure a safe and secure environment for patients, employees, and visitors.

• Patrol and check security of building and grounds; handle or report hazardous conditions, unusual circumstances, and malfunctions of the physical facility.

• Monitor the exterior of the facility and grounds for encampments or unauthorized occupancy; request that individuals relocate from Center property and report the situation to San Francisco 311 or the SFPD non-emergency line as appropriate.

• Direct traffic, enforce parking regulations, and issue Center parking citations as necessary.

• Monitor and authorize entrance and departure of employees, patients, and visitors to guard against theft and maintain security of the premises.

• Contact police or fire departments in cases of emergency, such as fire or presence of unauthorized or volatile persons.

• Circulate among visitors, patients, and employees to preserve order and protect property.

• Provide information and directions to Center personnel and the general public; assist in locating persons or property.

• Ensure maximum safety levels, including clear, non-hazardous walkways and passages throughout the interior and exterior of the facility.

• Take charge at the scene of Center emergencies; control crowds or assemblies within the confines of the Center; investigate and prepare written reports of accidents, property damage, fires, law violations, disturbances, and other incidents; gather evidence and appear in court as a witness if required.

• Safely transport sensitive or confidential documents as required.

• Manage the sending and tracking of certified mail, including sensitive or confidential documents.

• Operate company vehicle or cart (if applicable) in compliance with safety regulations.

• Assist with loading and unloading duties as needed.

Attention to Detail

• Double-check the accuracy of information and work product to ensure consistent, error-free work.

• Carefully monitor the details and quality of work.

• Complete all work according to established procedures and standards.

• Maintain the highest level of confidentiality when handling sensitive information.

Customer Service

• Strive to understand the needs of patients, clients, and internal stakeholders.

• Treat everyone with dignity, respect, and appreciation for cultural differences.

• Respond to inquiries and concerns promptly and professionally.

• Communicate clearly and effectively to ensure a positive experience for patients, employees, and all stakeholders.

• Build trust through active listening and follow-through.

Safety

• Take immediate action to correct any unsafe situation.

• Follow proper procedures to ensure personal safety and that of team members.

Teamwork

• Promote team effort in all activities and use a team approach to problem-solving.

• Understand and embrace the mission and strategic initiatives of the organization.

• High school diploma or GED.

• Bilingual in English and Spanish.

• Valid Guard Card from the Bureau of Security and Investigative Services (BSIS).

• Two years of experience in security or related field.

• One year of experience in a customer service role.

• Valid California Driver's License with good driving record.

• Completion of 8 hours of annual training on security-related topics.

• Basic computer skills.

While performing the duties of this job the employee is required to sit approximately 10% of the time, walk 90% of the time and stand 10% of the time. The…