Event Senior Technical Lead, Audio Visual - Hyatt Regency San Francisco SOMA

Position Overview

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work or assisting with larger general sessions. This role serves as a bridge between the technical lead and the technical specialist and reports to an Operations Manager, Director of Operations, or DET.

• Ensures flawless event execution through accurate, timely setup, operation, and breakdown of advanced audiovisual equipment as outlined in the technical qualifications section.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all company security and safety measures.
• Secures equipment from theft or damage while in use.

• Provides excellent service and strives to exceed internal and external customers’ expectations and needs.
• Maintains positive relationships with all clients through effective communication.
• Collaborates with the internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

• Creates an environment that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

• Performs advanced work (pre, during, post event) with operations team members.
• Supervises and directs other technicians during an event.

• Assists the team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

• Bachelor’s Degree preferred.
• 2+ years of field experience in a specialty area required.
• 2–3 years of customer service or hospitality experience preferred.
• External applicants must complete all training and certifications within 60 days of start date.
• Internal applicants must meet all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for positions that may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

• Hospitality
• Ownership

• Demonstrates self‑awareness

• Ensures accountability

• Decision quality
• Manages complexity

• Collaborates

Team members must be able to meet the physical demands listed below for successful role performance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Sitting: 2–3 hrs
• Standing: 4–5 hrs
• Walking: 4–5 hrs
• Stooping: 2–3 hrs
• Crawling: 2–3 hrs
• Kneeling: 2–3 hrs
• Bending: 2–3 hrs
• Reaching (above head): 2–3 hrs
• Climbing: 0–1 hrs
• Grasping: 4–5 hrs

• 0–15 lbs: continuously
• 16–50 lbs: frequently
• 51–100 lbs: occasionally
• Over 100 lbs: occasionally

• 0–15 lbs: continuously
• 16–50 lbs: frequently
• 51–100 lbs: occasionally
• Over 100 lbs: never

• Close vision: continuously
• Distance vision: continuously
• Color vision: frequently
• Peripheral vision: occasionally
• Depth perception: frequently
• Hearing: continuously

• 0–15 lbs: continuously
• 16–50 lbs: frequently
• 51–100 lbs: frequently
• Over 100 lbs: occasionally

Work is performed in a hotel or convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and dust. Conditions vary from moderately quiet to noisy volumes. Team members use high‑end audio‑visual equipment and electrical components and are exposed to heights via lifts and ladders. Work may involve multiple hotel locations and includes irregular hours, on‑call status, days, evenings, weekends, and holidays.

Appearance guidelines as defined by Encore apply.

Work is performed at event venues and in a warehouse environment. Team members adhere to appearance guidelines appropriate for warehouses and venues. Conditions include exposure to outdoor temperatures, dirt, sand, and dust with varying noise levels. Equipment handling and irregular work hours are similar to the hotel environment.

Hourly Pay Range: $27.00 – $30.00. Compensation is determined based on qualifications and site specifics. Additional overtime, bonuses, or incentives may be applicable.

Encore offers comprehensive benefits options for employees and families worldwide. We celebrate a welcoming culture that values unique strengths and differences, supporting inclusivity and belonging.