Commercial HVAC Service Manager

Position: Commercial HVAC Service Manager

Location: Danville, CA (Supporting the Bay Area)

Pay Range: Competitive Base Salary + Annual Performance Bonus

Benefits:

• Comprehensive medical, dental, vision, and life benefits
• 401(k) with company match
• Annual performance bonus
• Company vehicle & fuel card
• Company-paid laptop and mobile phone
• Paid holidays and paid time off
• OEM factory training and professional development
• Career advancement opportunities
• Stable, growing organization supporting mission-critical facilities

Tiello has partnered with a rapidly growing commercial mechanical contractor specializing in mission-critical HVAC systems across data centers, technology campuses, healthcare facilities, industrial plants, and complex commercial buildings. As the company continues to expand its Northern California service operations, they are seeking an experienced Commercial HVAC Service Manager to lead a highly skilled service team while driving operational excellence, customer satisfaction, and long-term growth.

This is an outstanding opportunity for a technically strong leader who enjoys mentoring technicians, building high-performing teams, and supporting some of the most complex HVAC systems in the industry.

The Commercial HVAC Service Manager will oversee all aspects of the Bay Area service department, including field operations, technician development, customer relationships, financial performance, recruiting, and safety. This individual will provide both technical and operational leadership while ensuring exceptional service delivery across preventive maintenance, emergency service, equipment startups, repairs, and complex mechanical projects.

The ideal candidate combines deep commercial HVAC expertise with strong leadership skills and a passion for developing people and growing a world-class service organization.

• Lead the daily operations of the commercial HVAC service department
• Oversee preventative maintenance, demand service, emergency response, startup, and repair activities
• Coordinate technician scheduling, manpower planning, and resource allocation to maximize efficiency and customer satisfaction
• Support major equipment startups, shutdowns, and critical facility outages
• Provide advanced technical support for complex field troubleshooting

Provide leadership and support for servicing:

• Air-cooled and water-cooled chillers
• Centrifugal, screw, and magnetic bearing chillers
• Air handling units (AHUs)
• Variable Air Volume (VAV) systems
• Hydronic systems
• Chilled water and condenser water plants
• Cooling towers
• Pumps and pumping systems
• Packaged rooftop units (RTUs)
• Variable Frequency Drives (VFDs)
• Building Automation Systems (BAS)
• Controls integration
• Mission-critical HVAC systems

• Recruit, hire, mentor, and retain top HVAC service technicians
• Conduct field ride-alongs, performance evaluations, and coaching
• Develop technician training and apprenticeship programs
• Foster a culture centered around accountability, professionalism, safety, and continuous improvement

• Build and maintain long-term customer relationships
• Participate in customer meetings and project planning
• Support development of service agreements and long-term maintenance partnerships
• Resolve escalated customer concerns professionally and efficiently
• Partner with sales teams to identify retrofit and service growth opportunities

• Manage departmental profitability and operational performance
• Monitor labor utilization, technician productivity, overtime, gross margin, and revenue forecasting
• Review job costing and labor reporting
• Support pricing strategies for repairs, service agreements, and projects Safety & Compliance
  • Promote a strong safety culture throughout the service organization
  • Ensure OSHA compliance and adherence to company safety standards
  • Conduct safety meetings, field audits, and customer-specific compliance reviews
  Required Qualifications
  • 10+ years of commercial HVAC service experience
  • 5+ years of leadership or service management experience
  • Extensive experience servicing complex commercial mechanical systems
  • Stron…