Exempt to - Senior Telephone Operator; Citywide Job San Francisco area,California USA,Trades / Skilled Labor

Position: Exempt to Permanent - Senior Telephone Operator (1708) Citywide (168003)

Under general supervision, the Senior Telephone Operator performs the duties of an attendant console operator, operating voice and data communication equipment, Public Branch Exchange, Centrex, emergency and monitoring equipment, and related systems.

Essential Duties:

The 1708 Senior Telephone Operator performs the following essential job functions:

Answer, screen and route incoming calls
Uses call management systems and computers to provide the public with information regarding public events, City functions, and services, ensuring accurate and timely responses.
Prepare reports of telephone activities and other records
Update personnel and department directories
Reports hardware and/or software problems with communications equipment to the telephone company, supervisors and/or appropriate city personnel
Assists in the distribution and tracking of telecommunication equipment, may include pagers, Wi-Fi devices, and mobile phones. Processes requests to the IT department for equipment allocation, setup, and maintenance, ensuring all devices are properly managed and operational.
Supervises/acts as lead operator by issuing work assignments and monitoring work schedules and performance.
Operates two-way radio communication equipment in order to communicate emergency and other third-party information to mobile units and institutional police, to communicate with disaster teams during drills, actual disasters or when the telephone network is not functioning.
Dispatches teams of medical emergency workers in response to code blues and other requests for emergency assistance.
Operates overhead public address system for public announcements and paging employees
Initiates service requests for repairs and installations of equipment by coordinating with the Department of Telecommunication and Information Services, telecommunication carriers, and other vendors
Trains and instructs operators in the procedural operation of a voice and data communication console and related equipment.

The 1708 Senior Telephone Operator also performs other related duties as required.

Current Category 16, 17, or 18 Exempt Employee in Class 1708 who has worked at least 2,080 hours in class 1708;
AND

EXPERIENCE:

One (1) year of experience as an operator of a multiple line voice communication console or a computerized telecommunication system. Ability to type 35 words per minute.

Applicants must meet the minimum qualification requirement by the filing deadline.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Special Requirements :

Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to a lower score.

SELECTION PROCEDURES:

Job Application -Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.

Preliminary Questionnaire– Training and Experience Assessment(100% Weight) -During the application process, candidates will be prompted to complete a Preliminary Questionnaire as part of the online employment process. Please answer the Preliminary Questionnaire carefully and thoroughly. It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list.

Qualified applicants will be ranked on the eligible list based on the length of their exempt City service (in Category 16, 17, and/or 18) in the 1708 Senior Telephone Operator class, along with any additional qualifying points (e.g., promotive status), as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records, which will serve as the final authority in determining qualifying service.

Additional selection processes may be conducted by the hiring department…