Senior Ambassador

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The Community Safety Ambassador Program is part of San Francisco’s “Breaking the Cycle” initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de‑escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need.

The goals of the program are to: (1) promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, and unsanitary street and sidewalk conditions; (2) de‑escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma‑informed rapport building, and connections to services and resources.

The Senior Ambassador functions as part of a two‑person Ambassador team consisting of a Supervisor and an Ambassador. Ambassador teams will be deployed to commercial corridors, parks, neighborhoods, and other locations impacted by drug markets, as well as unsafe and unsanitary street and sidewalk conditions. The teams will provide services such as community engagement, intervention and de‑escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need.

Under the supervision of the Program Manager and Heluna Health’s Chief Program Officer, the Ambassador provides deployment activities and will also work to coordinate with local stakeholders to assist the target population.

This is a temporary, grant‑funded, full‑time, benefitted position. Employment is provided by Heluna Health.

Pay Rate: $30.00 per hour

• Deploys with team to provide services as requested by the City.
• Takes direction from Supervisor to provide support to the target population.
• Serves as an on‑scene point of leadership by providing guidance, workflow support, and situational direction to Level 1 Ambassadors during field operations.
• Provides mentorship, onboarding support, and real‑time coaching to new or less experienced Ambassadors to ensure consistent service quality and adherence to program protocols.
• Assists with coordinating complex or high‑priority field responses, helping to stabilize scenes and communicate key updates to supervisors in real time.
• Monitors adherence to program protocols in the field and elevates gaps or training needs, supporting continuous improvement across the team.
• Acts as a designated field lead when assigned, supporting daily deployment needs, resolving routine operational questions, and serving as a liaison between the team and program leadership.
• Provides de‑escalation and stabilization interventions.
• Offers aid for a range of community needs including overdose reversals, contacting local City agencies for support, providing way finding assistance, and directing community members to available services in or around Service Area.
• Assists with clean‑up of debris and trash to maintain a safe community, including but not limited to ad‑hoc litter cleanup and needle pickup and disposal as necessary.
• Contact the appropriate City or partner resources for more significant sanitation needs.
• Assists in the transportation of vulnerable individuals when feasible and appropriate.
• Establishes positive relationships with clients, staff, and other providers in community; fosters a cooperative work environment.
• Minimizes service duplication and maximizes service delivery by coordinating outreach efforts and care with Neighborhood Street Team, lead agencies and other service providers within Service Area.
• Maintains timely and accurate documentation according to program requirements.
• Completes in‑person and virtual trainings on time and attends all mandatory meetings.
• Must comply with uniform policy while in the field.
• Uses assigned communication devices to appropriately and professionally communicate with team members and other service providers.
• Other duties as…