Case Manager

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Under the supervision of the HHPS Associate Director, the Housing Case Manager I is responsible for serving households who are at the highest risk of becoming homeless or who are experiencing homelessness. Is also responsible for ensuring households who received Housing Focused Case Management will have a successful connection to one or more community resources like legal services, mediation, public benefits and/or behavioral health services from program enrollment to program exit.

Will also provide administrative financial and record keeping functions.

• Conduct an initial problem-solving conversation with each household seeking services.
• Identify creative solutions to prevent or quickly resolve homelessness.
• Develop and implement Housing Stability Plans in collaboration with the household.
• Follow up and refer non-eligible households to an Access Point of other type of financial, housing assistance, or other resource as appropriate.
• Refer and connect households in need of mediation or legal services and advocacy to relevant services, as appropriate.
• Provide Housing Focused Case Management to all households seeking services and make connections (resources and referrals) with other programs and organizations.
• Provide translation and interpreter services as needed.
• Complete a Housing Stability plan, including basic household budget, for all households receiving Housing Focused Case Management services
• Ensure households remain stably housed from program enrollment to program exit.
• Ensure households who received Housing Focused Case Management will increase their monthly income from program enrollment to program exit.
• Provide budgeting and money management assistance and/or connection to related services that support housing stabilization.
• Facilitate appropriate external referrals and serve as liaison to assure connections with support services that are consistent with client needs.
• Input data into required systems for reporting and prepare monthly, quarterly and annual narrative program reports.
• Maintain all confidential eligibility documentation in appropriate systems as well as in hard copy. Provide outreach, engagement and follow-up with individuals referred to in the program to assure continuity of housing services.
• Conduct case monitoring to ensure participants remain stably housed, increase their monthly income, and are successfully connected with one or more community resources, from program enrollment to program exit.
• Provide means for the served population to provide input, using a written annual survey to gather feedback and assess the effectiveness of services and systems within the program.
• Provide monthly, quarterly and annual reports summarizing the contract activities, accomplishments and challenges encountered.
• Organize and provide relevant workshops.
• Enter required metrics in databases.
• Other duties as assigned.

• Provide exceptional customer service.
• Always represent the Company in a professional manner.

• Maintain personal safety, use personal protection equipment (PPE) and follow Company policies.
• Report all and any safety issues, accidents or injuries to your manager as a matter of priority.
• Promotes the health and safety of participants and follows safety and emergency procedures.

• Ability to interact positively with team members.
• Ability to facilitate positive change.
• Partner with supervisor when necessary to address department issues or concerns.

Education: Bachelor’s Degree in Education, Human Services, Social Work, Psychology or related field or equivalent work experience.

Experience: Required 6 months experience working with clients from a low-income or impacted background, including but not limited to clients suffering from homelessness, domestic violence, and covid recovery. SF ERAP experience is a plus, ability to provide services to diverse population, ability to work independently.

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