Bilingual Intake Specialist

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Intake Specialist for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Program Manager.

Intake Specialists work with a team to register participants and assist in distributing food through the Supplemental Food Program (SFP). This program provides supplemental groceries to eligible seniors, women, and children.

The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.

Together with more than 300 community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, Cal Fresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 36,000 households per week.

Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more.

To excel in this position, you will need to approach the work with the following habits and values:

• Customer Focus:
  Demonstrates values of caring, respect, honesty and responsibility in all interactions with staff and participants. Work well with individuals from a variety of socioeconomic backgrounds in a culturally diverse environment
• Communication:
  Uses clear and precise language to communicate (verbal and written) and enforce critical rules. Possesses an open and approachable demeanor with a positive and constructive tone.
• Conflict Management:
  Demonstrates self-control in stressful situations. Able to calm others through active listening, mediation and/or de-escalation. Proactively identifies potential issues and takes actions to avoid workplace disruptions.
• Organizational Awareness:
  Demonstrates a basic knowledge of the organization's mission, vision, and values. Acts in a manner that is consistent with the organization's goals, core functions, and values. Complies with organizational policies and regulations.
• Language
  
  Skills:
  
  Fluency in Cantonese required.

The Bilingual Intake Specialist will be responsible for the following key pieces of work:

• Participant enrollment and recertification.
• Clearly communicate program information and eligibility requirements to participants.
• Distributions are safe, welcoming and provide a positive experience for everyone.
• Provide excellent customer service to program participants.
• Compliance with policies and procedures of Food Bank programs

• Work with a team of specialists to check in, register, and recertify participants, maintaining an orderly work environment.
• Assist with set-up and breakdown of each distribution, which includes arranging tables, chairs, food boxes, laptops, and other program materials.
• Provide support line management and the distribution area such as tidying up and distributing food boxes, as needed.
• Work is performed at approximately 14-15 different sites, some with multiple distributions, throughout San Francisco, based in churches, public housing sites and recreation centers.
• Complete post distribution administrative responsibilities, including communicating pertinent information to team members.
• Assist with administrative work at the office, if available when needed.
  • Ensure SFP distributions are a friendly and positive experience for everyone, creating a welcoming and respectful atmosphere.
• Attend and engage in team meetings and trainings.
• Represent the Food Bank in the community by engaging with participants, volunteers, partners and community members.

• Bilingual in Cantonese.

• 1+ years of customer service experience preferred.

• Ability to solve conflicts and assist dissatisfied participants.
• S…