Care Coordinator

Overview

Mission Statement
Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview
Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization’s programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs.

The overarching objective is to uplift individuals and families by providing essential resources, including education, housing, employment, and the tools to sustain progress.

Housing Services Overview - A Unique Opportunity
Five Keys Housing Services aims to provide a warm, thriving community of support and services tailored to the unique needs of unhoused individuals at our various sites. Our goals are to provide outstanding customer service to guests; excellent training and support to staff; and ensure a safe, welcoming and clean environment for each guest to call home as long as they are with us.

Our housing sites are unique in their approach, emphasizing low barriers to entry and a flexible approach to rules and requirements. Our goal is to support people who are often unsuccessful in traditional shelter or housing settings.

Our Core Competencies
A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What It’s Really Like To Join Our Agency…
At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good.

This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

We offer affordable medical, dental, and vision insurance, along with generous paid time off. Employees may participate in pre-tax flexible spending accounts and a 403(b) retirement plan. We provide annual reimbursements of up to $100 for gym memberships, smoking cessation programs, and weight loss programs, as well as up to $50 per year for athletic event participation and massages. Additional company-paid benefits include access to a wellness app, wellness coaches, and an Employee Assistance Program for employees and their dependents.

JOB SUMMARY
The Care Coordinator position reports to their assigned Care Coordination Supervisor and the Assistant Director Care Coordination and is accountable for providing comprehensive case management and supportive services to guests in Five Keys interim housing. Care Coordinators conduct participant assessments, develop individualized service plans, and connect guests to appropriate internal and external resources to support stability, well-being, and progression toward permanent housing.

The primary objective of the Care Coordinator is to empower guests to overcome barriers, build self-sufficiency, and achieve positive housing outcomes. Care Coordinators collaborate with partner agencies to ensure smooth transitions as guests exit interim housing into permanent housing, treatment programs, or other appropriate placements, including providing follow-up aftercare support when…