Protective Services Supervisor Family and Children’s Services; FCS - Human Services

Overview

Under general direction, the Protective Services Supervisor oversees, plans, prioritizes, reviews, and participates in the work of a unit responsible for providing casework management. Initial and continuing assessments, and processing services in various Family and Children’s Services Programs.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

• Models accountability by following Federal and State laws and ensures staff are informed about law and policy changes that affect their work.
• Consults with staff on case management, case decisions, and court reports
• Ensures assessments, case plans, and other practices are consistent with the Integrated Core Practice Model (ICPM) and effectively utilizes designated tools.
• Identifies and implements tools (e.g., dashboards, data points, charts) to monitor outcomes and measure effectiveness and casework practices.
• Demonstrates commitment to the professional development of staff and provides opportunities for staff to gain new knowledge and skills through multiple strategies (e.g., training, coaching, and leadership opportunities)
• Meets regularly with staff and stakeholders (e.g., children, families, community members and Tribes) to understand their perspectives; develops consensus and creates a path forward that is sensitive to the varied needs and concerns of all parties.
• Holds regular supervision meetings with staff to review casework for fidelity to the ICPM and seeks input and develops solutions for issues that impact the services for children, youth, and families provided by the Agency.
• Sets performance standards and supports and motivates staff to achieve performance goals by overseeing workload distribution, skill development, and service quality
• Leads performance discussions and appropriate actions needed, using progressive discipline, when necessary.
• Involves staff in implementation and system improvement by setting unit goals together and communicating them in meetings and supervision.
• Assists colleagues, as needed, including overseeing other work units, holding team meetings, and collaborating on case planning.
• Assists and covers caseworkers, as needed, to ensure cases are worked on and moved forward in a timely manner.
• Provides information to management about staff performance, gaps in staffing and available services, resource needs, or other concerns.
• Builds partnerships with community service providers that have cultural ties to families by gathering input from staff and families and identifying new service partners.
• Composes correspondence, when necessary, to other HSA staff, community members, other agencies, and others.
• Empowers staff to voice concerns and successes and fosters leadership within staff by recognizing and boosting confidence in them.
• Addresses concerns/worries and ideas about implementing, supporting, and sustaining ICPM.

Education:

• A Master’s Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE); OR
• A Master’s degree from a two year counseling program from an accredited school or university. Qualifying counseling degrees from a two year (2) counseling program includes Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology;

Experience: Two (2) years of experience as a social service case manager in the field of child welfare services;

License and Certification: Positions require possession of an appropriate and valid California Driver’s License.

• The essential duties of this position require incumbents to: drive, usually outside the City of San Francisco; to get in and out of vehicles, climb flights of stairs to complete home visits; lift objects weighing up to 40 pounds.
• A current copy of the driver’s license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record, defined as not having the driving…