Bilingual Case Manager, Compass SF

Bilingual Case Manager

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

The SF HOME team empowers homeless San Francisco families to find safe, stable, affordable housing. Families receive help with housing search, money for move-in costs and rent, and case management designed to set families up for long term housing stability.

Compensation: $27 - $31 hourly

Schedule:

Full time (37.5 hours/week), Monday - Friday, primarily during standard business hours

Location:

1061 Market St, San Francisco and in the community. This role is fully in-person (NOT hybrid or remote).

Organizational

Core Competencies:

Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

The Bilingual Case Manager provides ongoing support to families enrolled in Compass' rental subsidy program, with particular emphasis on maintaining housing and long-term stability. This position includes driving around the Bay Area to visit families in their homes. Services to families are provided in a mix of Spanish and English depending on family need.

Specific responsibilities include:

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass' Salesforce database and ONE System.

The Case Manager should have these skills:

• Fluent Spanish and English required.
• CA Driver's License and ability to be approved as a Zipcar driver required. (Personal vehicle NOT needed).
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.

Compensation and Benefits:

• Salary range: $27 - $31 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

To Apply:

Please apply through our online application. No phone calls, please.