Department of Disability and Aging Services Case Manager; DAS CM

Department Of Disability And Aging Services Case Manager (DAS CM)

Location:

65 Laguna Street, San Francisco, CA 94102

Remote/On-site/Combo:
Combo – 1 day a week remote possible

Department:
Community Support Services

Reports To:

Manager of Direct Care Services

FLSA Status:
Full-time, Non-exempt

FTE Status: 1.00

Pay:
Expected: $29.90–$31/hr (Pay band: $29.81–$35.58/hr)

Public Transit Proximity: ½ block from F Line, 1 block from Bus lines 6 & 7; .4 mi from Church Street MUNI

Schedule:

Number of hrs. per week: 40hrs

Days of the week:
Monday through Friday, 9:00 am – 5:30 pm, some evening and weekend hours may be required.

About Openhouse:
Openhouse was founded in 1998 to empower Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) older adults to overcome the unique challenges they face as they age by providing welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQIA2S++ older adults to improve their overall health, well-being, and economic security. We are dynamic and entrepreneurial on the leading edge of the growing field of aging services for LGBTQIA2S++ elders at the local, state, and national levels.

Openhouse believes in manifesting opportunities with, and not just for, LGBTQIA2S++ older adults to build and reconnect with community by providing housing, direct services, and community programs.

Openhouse is committed to building a diverse, inclusive, and equitable workplace. We encourage applications from people of all backgrounds, including but not limited to candidates who identify as women, people of color, members of the LGBTQIA2S++ community, and individuals across the gender spectrum. We recognize that systemic inequities may discourage some candidates from applying unless they meet every qualification listed. If you believe your skills and experiences align with the role and you are passionate about our mission, we encourage you to apply.

We value the unique perspectives and talents that each individual brings to our organization. Openhouse is an Equal Opportunity Employer and does not discriminate based on any characteristics protected by law.

The DAS Case Manager provides comprehensive, client-centered case management services to LGBTQ+ older adults and adults with disabilities experiencing housing instability, health concerns, and complex psychosocial challenges. This role includes in-person services at our offices and home visits throughout San Francisco. The Case Manager partners with clients and their support networks to develop strengths-based care plans, coordinate services, advocate during crises, and monitor progress to ensure clients remain safely housed and connected to needed resources.

This is a highly relational, community-based role for someone who brings clinical judgment, housing systems knowledge, and a deep commitment to LGBTQIA2S++ affirming and trauma-informed practice.

Essential Function

Approximate Allocated Time

Client Assessment & Care Planning 50%

Care Coordination & Advocacy 20%

Documentation & Reporting 15%

Team Collaboration & Professional Development 10%

Client Transportation 5%

Client Assessment & Care Planning

• Conduct intake, assessment, and enrollment for eligible clients
• Develop client-centered, strengths-based care plans
• Coordinate and authorize services based on assessed needs
• Conduct quarterly home visits and monthly client contacts (minimum)
• Complete annual reassessments and discharge planning

Care Coordination & Advocacy

• Coordinate housing, medical, behavioral health, and social services
• Advocate during crisis situations related to housing or health
• Collaborate with community providers and public benefits systems (Medi-Cal, IHSS, Medicare, etc.)
• Partner with DAS centralized intake for referrals

Documentation & Reporting

• Maintain timely, accurate case notes and service documentation
• Enter and update required information in DAS OOA Get Care database
• Submit monthly units of service reports to meet contract deliverables

Team Collaboration & Professional Development

• Participate in weekly case…