Case Manager II - Casa De La Mision

About Mercy Housing

At Mercy Housing, we are on a mission to redefine affordable, low‑income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program‑enriched housing across the country.

The successful Case Manager II will work with the resident to develop appropriate case plans and goals and provide ongoing assessment and support. The role assists the resident in utilizing community resources to meet individual needs, helps identify their skills and abilities to promote personal growth, and mentors Case Manager I staff. Candidates with lived experience are encouraged to apply. This is an on‑site position.

Pay: $28.00‑$32.00

• Several healthcare plans to choose from, dental (includes adults and children orthodontia) and vision
• 15 days of earned PTO in the first year, 12 company holidays + 2 floating holidays
• 403(b) + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas and New Year's Holiday
• Paid volunteer time
• Paid parental leave and caregiver leave
• Paid life insurance
• Free employee assistance plan
• Free basic dental
• Pet insurance options

• Meet one‑on‑one with residents to obtain specific needs information and create a plan to achieve their goals.
• Work with the team to ensure building standards are met and participate in wellness checks and unit inspection follow‑up.
• Design and implement daily activities that promote Mercy Housing's program model.
• Advocate on behalf of residents (public aid, social security, home services, etc.) and make referrals as necessary.
• Develop leadership skills in residents and promote resident involvement in civic life through programs.

We are committed to creating an accessible, supportive environment. Mercy Housing is deeply committed to equity, diversity, and inclusion. We welcome candidates who will enrich our workplace with their diverse perspectives. At Mercy Housing, we believe every person has dignity and everyone deserves to live in a quality, affordable home. If respect, justice, and mercy are important values to you, we invite you to apply.

• Bachelor's degree in social science or a related field
• Three (3) years of experience working with homeless or low‑ and mixed‑income populations
• Experience in child welfare, family work, substance abuse, and mental health

• Master's degree in social science or a related field

• Strong organizational skills
• Basic math and analysis skills
• Basic computer skills (Microsoft Excel and Outlook); proficiency in Microsoft Word. Strong verbal, written, and communication skills. Ability to achieve expected results with residents.
• Communicate effectively, both orally and in writing
• Demonstrate clear, professional boundaries; act in a professional manner
• This is a brief summary of the position
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment