Case Manager | SEN

UNION | JOB DESCRIPTION

CASE MANAGER | SENATOR

Pay Rate: $30.96 per hour

Home Rise believes that home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.

Together, we are building a new future for our neighborhoods and the city we love.

Home Rise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match;
Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual.

Other advantages of working for us are:
Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

The Case Manager provides case management support services to residents living in permanent supportive housing for Single Adults formerly experiencing homelessness. The Case Manager provides case management to his/her 1:25 ratio caseload and is responsible for service connection, information and referral, crisis intervention, community organizing, groups and activities focused on community building, education, or skill development, and housing retention. Services are provided within the context of harm reduction practices and a Housing First model.

• Provide housing/program retention services
• Provide case management services with a 1:25 case ratio
• Create and track service plans
• Assist with activities for community building and empowerment
• Provide services using harm reduction principles
• Conduct intakes and ensure that appropriate follow-up and/or referrals are complete and documented
• Provide ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events
• Provide crisis intervention, conflict resolution and de-escalation services
• Assist residents in preparation for unit inspections and/or annual re-certifications
• Participate in team meetings, staff meetings, department meetings and organizational work groups
• Accompany residents to community-based appointments
• Assist the Resident Services Team Lead with the development and facilitation of groups and community-building activities as needed
• Provide back-up coverage for other Resident Services staff
• Other duties as assigned

• High School diploma or GED required
• Two years of experience in the provision of social services or equivalent experience
• Demonstrated ability to work with homeless or formerly homeless individuals and those struggling with substance use and mental health issues and disabilities
• Ability to provide effective services to diverse populations
• Ability to work collaboratively with referring providers in San Francisco
• Experience in crisis intervention, conflict resolution, and counseling
• Experience in organizing groups, group facilitation and group development
• Demonstrated commitment to help break the cycle of homelessness and poverty, and to empower formerly homeless people by involving them in all aspects of Home Rise
• Strong commitment to doing social justice advocacy
• Administrative and computer skills (MS Word, Excel)
• Desired qualification:
  Fluency in Spanish/Mandarin/Cantonese/Russian a plus
• Valid phone number required

• Location:
  
  519 Ellis…