Case Manager - Wells Place

Overview

The Recovery Housing program is a two‑year transitional housing program for adults who have completed residential drug treatment. The program offers comprehensive case management, recovery support services, career development and cultivates a transformative community based on the principles of recovery, accountability and service. Under the supervision of the Program Manager, the Case Manager’s main goal is to address the needs of HTL Recovery Housing participants and cultivate a transformational community.

The goal of the program is to improve long‑term recovery outcomes, support lifelong success, and help participants transition to financial stability, permanent housing, and lasting self‑sufficiency.

• Manage an assigned caseload of up to 30 program participants
• Assessment and Intake:
  Conduct interviews and administer assessments to understand the client’s needs, situations, and potential risks. Gather relevant information about the client’s background, family dynamics, living conditions, or any other relevant factors
• Based on the assessment, create an Individual Transition Plan that outlines specific goals and objectives as well as interventions that address the client’s unique needs
• Establish and maintain relationships with partner organizations and referring agencies
• Monitor client progress and reassess their needs to ensure that the goal plan remains relevant and effective
• Educate and empower clients by equipping them with the knowledge and skills needed to improve their situation and become more self‑sufficient
• Respond to and manage crisis situations clients may encounter
• Maintain appropriate, professional, and ethical boundaries with staff and clients
• Be punctual, flexible, and reliable
• Maintain accurate client records on The Salvation Army Social Services Database
• Attend all required staff, Corps, and Divisional meetings and training
• Facilitate small group instruction as indicated on the program schedule
• Attend community‑based meetings as needed
• Identify appropriate resources, programs, and services that can benefit the client and make referrals to these services
• Coordinate with various service providers to ensure the holistic needs of clients are met
• Other reasonably related duties as assigned by the Program Director or Program Manager
• Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes
• Driving clients to appointments or services
• Other related duties as required

• Minimum of two years of experience providing social services working to marginalized populations, specifically adults in recovery, reentry, or drug treatment (Required)
• Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants in which the support you provided was foundational in their growth (Preferred)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self‑sufficiency
• High school diploma or equivalent (Required)
• Associate’s Degree, Community Health Worker Certificate or Certified Alcohol and Drug Counselor (Preferred)
• CA Driver’s License (Required)
• Bilingual in Spanish (Preferred)
• First Aid and CPR certification (within first seven days of employment – company provided)
• As required, Tuberculosis clearance (within first fourteen days of employment, company provided)

• Strong verbal and written communication skills
• Ability to express empathy and foster a collaborative alliance with clients
• Excellent organizational skills and ability to work with little direct supervision
• Excellent time management skills
• Proficient in Microsoft Word & Excel
• Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services
• Knowledge of co‑occurring disorders and trauma‑informed environment
• Culturally competent and able to work with a highly diverse population
• Bilingual in Spanish (Preferred)

• Ability to lift…