Care Coordinator

JOB SUMMARY

The Care Coordinator position reports to their assigned Care Coordination Supervisor and the Assistant Director Care Coordination and is accountable for providing comprehensive case management and supportive services to guests in Five Keys interim housing. Care Coordinators conduct participant assessments, develop individualized service plans, and connect guests to appropriate internal and external resources to support stability, well‑being, and progression toward permanent housing.

The primary objective of the Care Coordinator is to empower guests to overcome barriers, build self‑sufficiency, and achieve positive housing outcomes. Care Coordinators collaborate closely with partner agencies to ensure smooth transitions as guests exit interim housing into permanent housing, treatment programs, or other appropriate placements, including providing follow‑up aftercare support when needed.

We are looking for someone who maintains a positive attitude, enjoys supporting a diverse group of people, is a self‑starter, works independently with minimal supervision, manages competing responsibilities, and delivers high‑quality, compassionate services in a fast‑paced environment.

• Conduct thorough assessments of guest's needs, strengths, and challenges
• Develop individualized care plans in partnership with guests, community partners, and service providers to address both immediate and long‑term needs, including housing, employment, healthcare, and social supports
• Connect guests with appropriate resources and services, including housing programs, mental health services, substance use treatment, job training, and legal assistance
• Advocate for guests' rights and their needs within the shelter and the broader community by coordinating with social service agencies, government entities, and community organizations
• Provide immediate support and intervention during crisis situations, including mental health crises, substance abuse relapses, domestic violence incidents, or medical emergencies
• On an ongoing basis, monitor guests' progress, update care plans as needed, and document interactions
• Ensure records are accurate and up‑to‑date in compliance with organizational policies and ethical standards
• Work with social service agencies, government entities, and community organizations to identify housing options for guests
• Provide follow‑up support services for one month after guests are successfully housed to ensure a smooth transition
• Collaborate and communicate with other case managers, shelter staff, and external service providers to ensure coordinated and holistic care for guests
• Provide guidance, support, and oversight to interns or volunteers assigned to the site
• Share relevant information and new resources with guests and staff to enhance service delivery
• Advocate on behalf of guests regarding housing placement issues, benefits access, and connections with external agencies
• Maintain strict confidentiality and take all precautions when handling guests’ sensitive information
• Adhere to all policies and procedures of Five Keys Housing, social service agencies, government entities, and community partners
• Establish and maintain a positive working relationship with employees, volunteers, guests, other agencies and service providers
• Attend all assigned internal and external meetings
• Other duties as assigned

• Strong knowledge and understanding of homelessness issues, social services, and community resources
• Solid understanding of principles of trauma‑informed care, cultural competency, and client‑centered approaches
• Highly proficient in the use of Homeless Management Information System (HMIS)
• Excellent decision‑making and leadership skills, with the ability to effectively resolve complex issues
• Strong problem‑solving skill and the ability to identify guest needs, navigate resources, and address barriers
• Strong organizational and time‑management skills to handle caseloads, maintain documentation, and meet deadlines
• Excellent interpersonal and communication skills with the ability to establish rapport, actively listen, and effectively communicate with guests, colleagues, and external…