Resident Services Coordinator

City Gardens, 333 12th St, San Francisco, CA 94103, USA

Abode
, one of the largest and most effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Coordinator for our programs in San Francisco County.

About The Role
:
The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The Resident Services Coordinator provides a variety of services to increase housing stability, including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability following financial assistance.

This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

The People and Culture
:
You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams—people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate.

People of color make up nearly 70% of our workforce, and we strive to recruit and retain employees from all backgrounds.

• $28.85 per - $32.00 per hour
• 100% paid health benefits for employees
• 19 PTO days & 12 Holidays per year
• 403(b) Retirement Plan with Employer Match & Contribution Programs
• Dynamic, mission‑driven culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

• Develop a community calendar of educational, recreational, and civic engagement activities and events.
• Develop collaborative relationships with other local service providers and community agencies; maintain a positive relationship with the surrounding neighborhood.
• Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
• Assist residents in retaining housing and maximizing their independence and self‑sufficiency by providing linkages to community services such as crisis intervention, rehab, income support, benefits acquisition, employment assistance, primary physical and mental health, substance recovery, and family involvement.
• Provide referrals for further assessment and treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse within the household.
• Provide crisis intervention as needed and when requested by property management and/or program participants.
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
• Other duties as assigned.

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 1 year of case management experience providing services to homeless or low‑income individuals and/or families.
• Use of personal vehicles and proof of a valid California Driver's License, current auto insurance, and a clean DMV record is required.
• Driving and transportation of participants when required.
• Work flexible hours, including some weekends and evenings when required.

Equal Opportunity Employer/Drug Free Workplace

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.