Service Manager - Tailored Day Services and Residential Programs

Job Details

Job Title:

Service Manager, Tailored Day Services & Residential Programs (San Francisco)

Job Location:

The Arc San Francisco – Howard Street – San Francisco, CA94103

Salary Range: $30.00 – $33.00 hourly

The Arc San Francisco is a non‑profit organization serving adults with autism, Down syndrome, cerebral palsy, and other developmental disabilities in San Francisco and San Mateo counties. We support over 600 participants, helping them achieve self‑determination, dignity, and quality of life. Our services include independent living support, skill building, employment training, and creative expression. We also engage in educational outreach, business partnerships, and community advocacy to promote a diverse and inclusive society.

• Supervise, train, and manage Direct Service Professionals (DSPs):
  Lead a dedicated team and help them grow.
• Ensure participants have robust schedules and are accessing community‑based resources:
  Promote active engagement and community involvement.
• Support staff in developing goals using Person‑Centered Thinking tools:
  Help participants achieve their aspirations.
• Track participant goals and complete weekly notes:
  Monitor progress and celebrate achievements.
• Facilitate annual Individual Support Plans and Interdisciplinary Team meetings:
  Engage with participants and their support networks.
• Conduct performance evaluations and authorize payroll:
  Recognize and reward hard work.
• Plan individual supervision meetings:
  Provide personalized support and guidance.
• Provide technology training and support:
  Be a tech ambassador for your team.
• Ensure accurate daily attendance, maintain caseload lists, and update electronic files:
  Support daily operations and keep data current.
• Coordinate staff coverage for absences:
  Ensure participants receive the necessary support.
• Manage daily operations with fellow Service Managers:
  Collaborate for success.
• Implement and track behavior plans:
  Ensure effective support strategies.
• Co‑lead monthly staff meetings:
  Foster teamwork and communication.
• Maintain relationships with Circles of Support and be a contact for stakeholders:
  Build strong community connections.
• Participate in community relations and mandatory meetings:
  Advocate for inclusivity.
• Assist with other responsibilities as assigned:
  Be flexible and ready to help.

• Leadership and Management:
  Ability to supervise, train, and manage a team of DSPs effectively.
• Communication:
  Strong verbal and written communication skills to interact with staff, participants, families, and stakeholders.
• Organizational
  
  Skills:
  
  Efficiently manage caseloads, schedules, and documentation.
• Technology Proficiency:
  Comfort with using and teaching technology tools.
• Team
  
  Collaboration:
  
  Work well with fellow Service Managers and other team members.
• Flexibility:
  Adapt to changing needs and responsibilities.

• At least 1 year of experience as a Direct Service Professional or similar role.
• Experience with aging individuals and/or those with behavioral challenges is a plus.
• Supervisory experience is a plus.
• Preferred experience with individuals with developmental disabilities.
• Preferred experience in professional settings.