Peer Services Advocate, Part-Time; Bilingual

Peer Services Advocate, Safety & Security Monitor

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Peer Services Advocate, Safety & Security Monitor role. This role requires applicants to be bilingual in English and Spanish. This position reports to the Program manager, integrated services and is a Part-Time, Non-Exempt role with an hourly range of $22.83 to $24.53.

The Peer Services Advocate focuses on safety operations, client screening, de-escalation, and staff training and readiness. This role maintains a safe and trauma-informed environment through proactive safety screening, real-time de-escalation support, and consistent application of harm-reduction approaches. In addition, this coordinator leads and supports safety and de-escalation training for staff, reinforcing protocols, modeling best practices, and supporting team capacity to respond effectively to challenging or unpredictable situations.

• Assist with oversight of day-to-day operations of the Resource Center's drop-in services across assigned shifts (Monday–Friday 6 AM–7 PM; Saturday 6 AM–2 PM).
• Provide on-the-ground coverage when the Program Manager is unavailable, ensuring consistent staff support and maintaining a welcoming, client-centered environment.
• Promote a culture of transparency, respect, and harm reduction in all interactions with community members.

• Conduct outreach in the surrounding community, including street outreach and SRO engagement, to connect individuals experiencing homelessness with available drop-in services, case management support, and onsite medical and behavioral health care.
• Partner with care management and outreach teams to ensure timely communication, coordinated service delivery, and follow-up with individuals who are out-of-care.

• Utilize Microsoft Outlook, Word, Excel, and other agency systems to complete daily incident reports, communicate service needs, and maintain accurate and timely documentation.
• Ensure that all incidents, observations, safety concerns, and protocol-related actions are properly documented and communicated using approved reporting channels.
• Uphold re-entry protocols by coordinating discussions with clinical teams and ensuring follow-through on re-entry plans.

• Support the safety and well-being of staff, community members, and neighbors by educating clients on Community Expectations and reinforcing those expectations through a consistent, trauma-informed, and harm-reduction lens.
• Enter safety interventions, behavior plans, and suspensions into the appropriate tracking system and ensure documentation is clear, timely, and aligned with policy.
• Foster a respectful environment where expectations are communicated openly and consistently.
• Assess client safety processes and screening, conduct de-escalation training for staff, clients, volunteers, and other groups, and teach and implement trauma-informed and service recovery practices and approaches.

• Coordinate deliveries, donations, and supply distribution to ensure staff and community members have what they need to feel supported.

• Attend required meetings, trainings, and team huddles to stay aligned with program updates and emerging needs.
• Represent the Resource Center professionally at community meetings, events, and partner engagements.

• Perform additional tasks as assigned to support the mission, operations, and service environment of the Resource Center.

• Communicate with clarity, professionalism, and empathy in a fast-paced environment.
• Convey information transparently and respectfully to clients and staff.
• Use active listening to understand client needs, safety concerns, or escalating situations.
• Provide clear written communication using proper grammar, organization, and tone.
• Adapt communication style when engaging individuals in crisis or experiencing behavioral health symptoms.

• Communicate expectations, boundaries, and safety rules in ways that are firm, trauma-informed, and culturally responsive.
• Address conflict using prevention, de-escalation, and restorative communication strategies.

• Work professionally and ethically within a multicultural, multidisciplinary team.
• Maintain a high degree of confidentiality.