Shift Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time San Francisco, CA, US

5 days ago Requisition

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community.

For more information, visit (Use the "Apply for this Job" box below). .

Hamilton Families Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day and critical social services to 50 families a night (about 150 individuals) for up to six months. The program provides emergency beds for families in immediate crisis and private rooms for families on the city’s shelter waitlist. Participants receive comprehensive support services that include case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, three meals a day, and innovative and direct assistance in securing permanent housing.

• Coordinate crisis intervention and emergency responses for residential staff.
  
  Attain familiarity and proficiency in all duties and responsibilities related to the residential department.
• Supervise residential staff in a manner consistent with applicable law and organizational policies and procedures.
• Schedule regular and on-call residential staff to ensure coverage for overnight shifts. Coordinate with other residential supervisors to ensure that all shifts have adequate staff coverage 24 hours per day, 7 days per week.
• Provide facility or shift coverage on an emergency basis; if unable to arrange alternate coverage, the Shift Coordinator fills the shift personally.
• Orient, train, coach, motivate, and evaluate designated staffin accordance withthe agency’s Collective Bargaining Agreement as well as organizational policies,procedure sand programs.
• Conduct performance appraisals, support staff development, and ensure discipline and corrective action as appropriate.
• Ensure that adequate health and safety standards for the shelter and kitchen are maintained at all times.
  
  This includes compliance with all Department of Public Health, Shelter Monitoring Committee, and San Francisco Fire Department regulations.
• Coordinate and directlyassistwith the daily functions of residential staff toassistwith light maintenance and upkeep of the facility.
• Coordinate withthe Family Services Managerto ensure all vacant rooms are cleaned and any maintenance issue is addressed in a timely manneras requested by the Family Services Manager or Program Director.
• Ensure that staff are implementing the City’s Shelter Grievance Process in addressing concerns with participants and process all grievance documents and data.
• Coordinate with Family Services Manager to ensure all resident information and data is up to date and available to the residential department, including but not limited to rosters, and reasonable accommodations.
• Coordinate with Operations Manager to order supplies for the shelter.
• Attend regular staff meetings and share facilitation duties.
• Other duties as assigned.

• B.A. in social welfare, counseling, hospitality, or related field strongly preferred.
• At least two years of proven experience supervising paid staff.
• Experience supervising union-represented employees preferred.
• Experience working with one or more of the following: mental health related issues, substance abuse,domestic violence, and HIV/AIDS related issues.
• Two years of experience managing a 24/7 human services program…