Community Safety Services

Job Category:
Safety Serv. (Client Safety & Guest Serv.)

Location:

St. Anthony Foundation, 150 Golden Gate Ave, San Francisco, CA 94102, USA

Salary Range: $43,000-$70,000 annually

Work Hours:

10:30 PM-7 AM

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish.

• Monitor and anticipate potential safety and security problems, and attempt, through de‑escalation techniques, to prevent or defuse them before they become critical.
• Respond to emergency calls from assigned areas as needed.
• Safely deal with or assist in dealing with any emergency situations.
• Maintain a high level of awareness of one's surroundings at all times.
• Observe and identify unusual/irregular occurrences that may require closer examination to ensure the safety of the facilities and the persons in them.
• Observe and safely intervene as appropriate in crises to ensure the safety of staff, clients, volunteers, and other visitors.
• Monitor assigned area to identify safety hazards, report safety hazards, and intervene according to established procedures.
• Comply with all St. Anthony safety requirements, policies, and requirements to ensure a safe work environment for all.
• Check and secure buildings at the beginning and end of each day as instructed. Check assigned areas (rounds) as needed.
• Participate in emergency response and disaster preparedness training and drills.
• Respond to crises and emergencies with urgency, occasionally needing to ascend/descend stairways quickly.
• Safely and effectively de‑escalate disruptive and/or aggressive persons using acceptable physical de‑escalation and crisis prevention techniques.
• May need to operate a Segway, adhering to all safety protocols to move about the area.
• Support special events as assigned, including set up and break down and monitoring the event itself.
• Assist with janitorial services to maintain a clean and safe environment for work and community access.

• Courteously assist guests and clients, giving information, responding to questions; assist clients in accessing services and programs.
• Maintain up‑to‑date information on internal programs and other social services in the neighborhood to support guests.
• Assist in implementing and enforcing program procedures and guidelines in all programs internally and while working externally.
• Direct inquiries with donors, volunteers, and the press. Courteously assist them in connecting them to the appropriate point person.
• May need to move about the surrounding areas of their post (i.e., 100 block of Golden Gate) for coverage and to communicate with team members, guests, and other community partners.
• Treat all guests with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
• Demonstrate the ability to work effectively across cultures and an openness to learning about cultures not familiar to oneself.

• Complete reports and all other paperwork neatly, legibly, and thoroughly.
• Enter data and information electronically as required. Look up data and reports electronically through a database as requested.
• Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows and guest engagement.
• Understand and follow the organization's programs, policies, and procedures.

• Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
• Collaboratively works with others to achieve team success.
• Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
• Consistently demonstrate…