Housing Specialist

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3 days ago Requisition

Salary Range: $55,000.00 To $67,500.00 Annually

Housing Specialist

About Young Community Developers

Established in 1973, YCD is a nonprofit organization who serves residents of all ages living in the most historically underserved communities of San Francisco. YCD takes a holistic approach via a delivery eco‑system of services designed to empower residents in achieving economic mobility, in turn building and sustaining a positive community by providing them with education opportunities, workforce development training, and social services.

YCD’s philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty. Each year YCD provides around 1,200 community members with employment and training services through their programs and partnerships. YCD is also proud to share that they have been voted by Non‑Profit Times as one of the top 50 best nonprofits of its size to work for in the United States!

Project Overview

Committed to serving the Southwest Sector and in an effort to address the affordable housing crisis in San Francisco with a priority on the Southeast Sector exacerbated by the COVID‑19 pandemic, Young Community Developers (YCD) is looking to hire a Housing Specialist to join the Housing Team to provide direct services and administration of Emergency Rental Assistance Program (ERAP)
AND Rental Housing Counseling (RHC). This team member will work directly with clients who are low‑income tenant households at risk of homelessness, eviction, displacement, and/or housing instability.

Position Summary

To address the housing crisis in San Francisco with a focus on the Southeast Sector, the role of Housing Specialist is to deploy vital housing assistance. Managed by the Program Coordinator, the Housing Specialist is a field based and maintains direct contact with clients to ensure that households receive the appropriate level of wrap‑around services and financial assistance based on identified needs.

This role is key to providing our community with excellent services through intake, client engagement, case management, referrals, community engagement, landlord engagement, and processing Emergency Rental Assistance Program (ERAP)
AND Rental Housing Counseling (RHC) applications.

RESPONSIBILITIES:

Manage a moderate case load average of 20‑30/week ERAP AND RHC clients: guiding clients through the City’s requirements and application process, verifying documentation, case notes, and processing clients in need of housing assistance through ERAP
AND RHC.

• Based on client assessment, make appropriate referrals to other resources internally and externally
• Case notes and documentation entry tasks using Salesforce, Microsoft Office Suite, Google workspace and other technology platforms as directed by grant contracts
• Landlord engagement as it relates to the requirements of ERAP AND RHC
• Maintains data quality assurance in both the funders and internal platforms: documentation, case notes and general compliance with data as stated in grant contracts
• Assists in preparation for program audits and monitoring visits
• Demonstrates an understanding of compliance with agency, funder, and governmental reporting requirements
• Participate in regular team, agency, funder, and community meetings/outreach
• Uphold YCD’s mission to break the cycle of generational poverty for communities of color through the day‑to‑day task
• Support YCD’s growth and evolving nature to best support our community
• All other duties as assigned

Lead by example using YCD’s Core Values and Key Performance Indicators:

1. Knowledge, Skills, and Awareness (KSA’s):

Having achieved a satisfactory level of professional/technical knowledge and/or skill in position‑related areas;
Keeping up with current developments and trends in areas of expertise. Demonstrated awareness of and commitment to the community YCD serves while embracing the movement for which it stands.

2. Performance:

Attendance
- Reporting to work…