Program Specialist

Program Specialist - Dept of Homelessness and Supportive Housing (2913 TEX)

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SF Department of Homelessness & Supportive Housing 48 subscribers

This is a Temporary Exempt (TEX) position excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 24 months.

Application Opening: October 17, 2025

Final date to receive applications: May close at anytime but not before November 3, 2025

Compensation Range: $101,998 - $123,968 annually

Recruitment : RTF

Who We Are

Through the provision of coordinated, compassionate, and high‑quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one‑time. The Department provides assistance and support to homeless and at‑risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services include outreach, homelessness prevention, emergency shelter, drop‑in centers, transitional housing, supportive housing, short‑term rental subsidies, and support services to help people exit homelessness.

What we Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity‑driven, client‑focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.

The Shelter Program Specialist works as part of a collaborative team to manage the continued development and oversight of San Francisco’s Shelter System, which provides temporary places for people experiencing homelessness to stay while accessing other services and seeking housing solutions. The Shelter System is comprised of non‑profit operated programs for adults, families, and transitional age youth (TAY) across a range of congregate and non‑congregate shelters, navigation centers, cabins, and resource centers.

Under general supervision, the Program Specialist performs a variety of specialized technical duties such as investigating, reviewing, evaluating, training, screening, and coordinating the activities of various programs of the Department of Homelessness and Supportive Housing. Positions in this job code are responsible for carrying out specialized functions for an assigned program and performing specialized duties which require a comprehensive knowledge of Federal, State, Local and Departmental policies, procedures, rules, and regulations.

Essential Duties and Responsibilities:

• Serve as the shelter team’s subject matter expert on the Shelter Grievance Ordinance.
• Serve as the Shelter Grievance Arbitration Secretary, managing scheduling of shelter grievance arbitrations, logistics, and documentation, and overseeing recruitment, training, and support of arbitration panel members.
• Support in designing and delivering provider‑facing training on shelter grievance processes, ADA compliance, and related topics; provide ongoing technical assistance to providers.
• Maintain various tracking systems including shelter matrix with critical information about shelter programs including site contacts and shelter rules as well as other PowerBI dashboards used by the shelter team.
• Support cross‑team initiatives, maintain accurate documentation, and contribute to continuous improvement of shelter system operations.
• Support in the development of shelter program policies and procedures.
• Provide technical assistance to management personnel and community advisory boards, councils or agencies to coordinate and implement program development.
• Help support innovative initiatives and temporary shelter models aimed at preventing and ending the homelessness of the youth, family, and individuals.
• Support compliance, quality assurance and continuous quality improvement processes of the Shelter System…