Bilingual Receptionist​/Office Manager

About the organization

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Compass Family Resource Center (CFRC) offers a comprehensive set of trauma-informed services that support family well-being. Homeless and at‑risk families can access support services at our Drop‑in Center at 37 Grove and get connected with parenting education, support groups, case management, childcare, workforce services, and Central City Access Point.

$30-34 per hour

Full time, Monday - Friday, 9 am - 5 pm

37 Grove St, San Francisco

Accountable
• Adaptable
• Client-centered
• Collaborative
• Committed to Diversity, Equity, Inclusion, and Belonging
• Resourceful

The Receptionist/Office Manager oversees the flow of clients and other visitors through our main service hub at 37 Grove Street. They are responsible for greeting visitors, quickly assessing their reason for coming to Compass, getting them connected with a staff member for a meeting or intake, providing a referral, or otherwise pointing them in the right direction. This is a fast‑paced role which requires someone to be on their feet for much of the day, juggle many details at once, and deescalate volatile situations when they arise.

Specific responsibilities include:

• Greet visitors at the door, assess their needs, assign to specific wait stations, coordinate with staff to best support individual family needs, provide information and referrals when appropriate, and track wait times and room capacity.
• Notify staff members when their appointments have arrived. Communicate moment to moment needs/coordination within and between teams on the floor.
• Maintain the drop in/waiting area to ensure a clean and safe environment, including opening and closing procedures each day and before/after lunchtime closure.
• Monitor outside and waiting area for potentially disruptive situations; de‑escalate when appropriate and alert the Program Director/other staff as needed.
• Monitor waiting areas to ensure that parents supervise their children appropriately, that areas are left clean, and all walkways are clear.
• Regularly check general voicemail throughout each day and forward messages to appropriate staff/programs for quick response time.
• Serve as primary contact for the SF Food Bank including weekly shopping/purchasing and receiving/sorting weekly food deliveries.
• Primary contact for Help a Mother Our Diaper Bank: coordinating and receiving monthly delivery of hundreds of diapers to be distributed.
• Receive, date stamp, sort and distribute mail for staff and clients/families. Coordinate outgoing mail and ensure daily mail pick-up.
• Coordinate with the Development team for ongoing CFRC volunteer needs. Train and supervise volunteers on‑site.
• Attend weekly team meetings, monthly staff trainings, and clinical consultations to implement a trauma informed approach.
• Responsible for ongoing inventory of office supplies, basic needs supplies, and weekly ordering across programs.
• Serve as liaison to building management in order to get building maintenance problems addressed in a timely manner.

• Fluent English & Spanish required.
• Strong organizational skills. Ability to manage multiple tasks at once and prioritize appropriately.
• Strong de‑escalation skills. Professional experience assessing and de‑escalating volatile interpersonal situations.
• Understanding of the issues affecting homeless families. Work or volunteer experience with homeless populations preferred.
• Ability to interact with a diverse population of families, co‑workers and colleagues alike in a positive, constructive manner.
• Outstanding work habits: punctual, reliable, cooperative, team‑oriented.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.)
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Able to lift at least 25 pounds (essential for working with a team to…