Service Coordinator - Focused; Bilingual

Service Coordinator - Housing Focused (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

PRIMARY OBJECTIVE

The Service Coordinator – Housing focused provides one-on-one support to individuals experiencing or at risk of homelessness, assisting clients with housing applications, individualized housing plans, and documentation. This role coordinates with housing providers and partner agencies to facilitate successful placements while maintaining accurate records in the HSH ONE System and delivering trauma-informed, culturally responsive services.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Provide one-on-one housing navigation services to assigned clients experiencing or at risk of homelessness, including developing individualized housing plans and identifying appropriate housing opportunities.
• Assist clients in completing housing applications and gathering required documentation, including identification, income verification, benefits, and other eligibility documents.
• Maintain regular communication with clients throughout the housing placement process, providing updates, encouragement, and promptly communicating changes, concerns, or barriers to the supervisor or case management team.
• Coordinate with property managers, leasing agents, housing providers, and partner agencies to support successful housing placements.
• Maintain accurate, timely, and confidential client records in the HSH ONE System and other required databases in accordance with HIPAA, agency, and regulatory standards.
• Provide professional, trauma-informed, culturally responsive, and linguistically appropriate services, including support for Spanish-speaking clients.
• Educate clients about available housing resources, benefits, and community services, advocate for clients, and provide referrals to internal MNHC programs and external community resources.
• Participate in outreach, case conferencing, multidisciplinary team meetings, and care coordination activities as assigned.
• Participate in required training, staff meetings, and professional development activities.
• Perform other duties as assigned to support program operations and client success.

CORE COMPETENCIES

• Communication & Interpersonal
  
  Skills:
  
  Establish rapport and maintain collaborative relationships with clients, landlords, healthcare providers, community partners, and multidisciplinary teams. Communicate clearly and professionally in all interactions.
• Professionalism & Accountability:
  Demonstrate reliability, emotional maturity, and accountability. Maintain punctuality, consistent attendance, and respectful interactions with clients, coworkers, and partners. Maintain appropriate professional boundaries and exercise sound judgment in all interactions.
• Organizational
  
  Skills:
  
  Manage multiple priorities in a fast-paced environment. Demonstrate strong time management and problem-solving skills.
• Teamwork:
  Work independently while contributing effectively as a member of a multidisciplinary team. Collaborate with multidisciplinary teams and community partners to coordinate services and improve housing outcomes.
• Safety & De-escalation:
  Use conflict resolution, de-escalation, and crisis intervention skills effectively. Remain calm and professional when working with individuals experiencing behavioral health challenges, substance use disorders, or housing crises.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Two years of experience providing case management, housing navigation, intake and assessment, service planning, documentation, referrals, or other direct services to individuals experiencing homelessness or housing instability.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and the ability to quickly learn electronic case…