Bilingual Case Manager (Spanish Speaking) – Mental Health

Careersby E mpowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positivelyimpactindividuals and communities. Asa globalmovement and thenation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

At the YMCAof Greater San Francisco , we are committed todemonstratingvalues thataimtobuilding strong communities where you can
Be
,
Belong
and
Become.With
Truth & Courage
, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with
Authenticity & Accessibility
, allowing everyone toparticipateaccording to their needs. Our approach is
Dependable& Creative
, as we respond to community needs through strong partnerships.

Above all, weembody
Dignity & Empathy
,treating everyone with respect and compassion, andrecognizingthe inherent dignity in all individuals.

Under the supervision of Community Resource Center (CRC) Leadership, CRC Case Managers provide attentive, empathetic, and client‑centered support to community members experiencing financial hardship or housing insecurity. Core responsibilities include conducting assessments, processing applications for housing and utilityassistance, providing referrals, offering crisis support, andmaintainingaccuratedocumentation. Services are delivered both in person and by phone at the CRC office and, at times, offsite locations.

Case Managers do not carry individual caseloads; instead, client appointments and drop‑in services are shared across the team to ensureequitable, flexible, and responsive support for the community.

The role requires a trauma‑informed and healing‑centered approach when working with individuals experiencing complex and often stressful challenges. A strong commitment to human services, professional boundaries, and self‑care is essential tomaintaineffectiveness and well‑being in this fast‑paced and dynamic environment.

• Provide client‑focusedassistancealigned with YMCA values, ensuring culturally and linguistically appropriate services.
• Conduct intake, assessment, service planning, and program completion for all core safety‑net services.
• Complete and process financialassistanceapplications (housing, utilities) and perform related data entry and follow‑up communication.
• Connect clients to appropriate referrals and services related to emergency housing.
• Offer clear communicationregardingnext steps, expectations, and available resources.
• Demonstrate critical thinking and understanding of factors affecting clients’ stability.

• Assist with food distributions onsite and offsite, including coordination, setup, and client support.
• Conduct outreach at local events and link community members to available resources.
• Co‑facilitatecommunity support groups and engage in community advocacy initiatives.
• Support improvement of existing systems and contribute creative ideas for program enhancement.

• Maintainaccuratedocumentation, assessments, and service tracking in files and data systems.
• Ensure a clean, organized, and welcoming environment in collaboration with the administrative team.
• Attend CRC‑related meetings, staff meetings, and requiredtrainings.
• Check and respond to email daily (within 24 hours) and return phone messages promptly.
• Complete mandatory ADP LMS safety training and Y‑USA e‑Learning prior to first shift.
• Handle general administrative tasks and other duties as assigned by the supervisor.
• Communicate effectively with team members and external partners (e.g., County, CORE teams, Cities, Fiscal partners).
• Support coordination and implementation of program activities.
• Uphold YMCA policies related to safety, supervision, mandated reporting, and…