Protective Services Supervisor - Lead Child Welfare & Casework

protective services supervisor (2944) – family and children’s services (fcs) - human services agency (x00122)

note: incumbents are required to work after standard work hours in the after-hours program on a rotational basis which includes nights and weekends.

this is a citywide exam

this is a citywide exam posting. Your application to this posting is an application to take a citywide exam.

if you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the city’s hiring process here: (Use the "Apply for this Job" box below)./

• application opening
  – february 18, 2026
• Final date to receive applications
  – the final day to apply is march 3, 2026

san francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our city's commitment to heighten the quality of life for the diverse population of san franciscans and residents of the greater bay area.

Our employees play an important role not only in making our city what it is today, but also in shaping the future of san francisco.

in addition to establishing a career with purpose and opportunity for professional growth, the city offers excellent benefits that include competitive salaries; medical, dental, and vision insurance; defined benefit retirement plan; deferred compensation plan; long-term disability insurance; life insurance; and a generous paid time off package.

• competitive salaries
• medical, dental, and vision insurance
• defined benefit retirement plan
• deferred compensation plan
• long‑term disability insurance
• life insurance
• a generous paid time off package

come explore first‑hand the many opportunities that the city and county of san francisco have to offer.

human services agency (hsa)

at the san francisco human services agency, we believe in a san francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the department of benefits and family support, and the department of disability and aging services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

from financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in‑home services for older adults and persons with disabilities, our team lends support for all in need.

our commitment to racial equality

as we work towards our vision of an inclusive san francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.  

to learn more about what this commitment looks like in action.

• models accountability by following federal and state laws and ensures staff are informed about law and policy changes that affect their work.
• consults with staff on case management, case decisions, and court reports
• ensures assessments, case plans, and other practices are consistent with the integrated core practice model (icpm) and effectively utilizes designated tools.
• identifies and implements tools (e.g., dashboards, data points, charts) to monitor outcomes and measure effectiveness and casework practices.
• demonstrates commitment to the professional development of staff and provides opportunities…