Program Assistant

Program Assistant

Responsible for assisting the Senior Escort and Housing Programs and performing other office duties for the department.

Essential functions include:

• Answering incoming phone calls for the Social Services Department as the receptionist.
• Providing intake, assessment, scheduling and referral to seniors age 60 or over for Senior Escort Services.
• Assisting the Program Supervisor in scheduling senior escort appointments, making arrangements and confirming with clients, Senior Escort Service Workers and Senior Escort Drivers.
• Receiving training as a Senior Escort Service Worker and providing escort services when needed.
• Performing administrative work such as filing, data entry, invoices, and answering the main line or related paperwork for the Social Services Department.
• Assisting the Social Services Department in conducting outreach in the community to promote Social Services' programs.
• Maintaining complete consumer files and completing all required data collection forms and reports.
• Identifying and monitoring trends: recruiting volunteers and sites based on community and volunteer needs. Distributing Social Services outreach materials to community or volunteer sites; identifying needs for additional outreach materials and assisting with their development in appropriate languages.
• Preparing reports as required by funding sources.
• Performing primary recruiting, screening, and training responsibilities for new volunteers. Scheduling volunteer in-service training.
• Substituting for volunteers when necessary.
• Assisting with housing applications, recertification, lottery checks and follow-up on housing application status, housing subsidy applications, eligibility assessments and recertification to eligible clients.
• Performing other duties as assigned.

Qualifications include:

• A high school graduate with relevant housing experience. Bachelor's degree preferred.
• Experience in providing health, social or aging services in the community.
• Excellent verbal and written communication and presentation skills.
• Must be self-motivated, organized and able to multitask under minimal supervision.
• Proficient in MS Office and the Internet.
• Must be bilingual in English and Cantonese. Biliteracy in English and Chinese is a plus.
• Must be able to travel via public transportation or personal vehicle for the performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call  for special assistance.