Employment and Training Specialist II – Human Services Agency (9703) (X00107

Employment and Training Specialist II – Human Services Agency (9703) (X00107)

Under supervision, the Human Services Agency Employment & Training Specialist II provides services to clients of various socioeconomic backgrounds who may have serious barriers to employment. These services include case management, development and implementation of individual training, Welfare-to-Work Plans, and monitoring clients’ progress. The incumbent may perform entry-level work in the areas of program monitoring and operations, evaluation and planning, contract preparation and administration, and special employment related projects.

• Manages a caseload and performs case management services, which include determining eligibility, developing and implementing training and employment plans and monitoring client progress, and as required, applies sanctions for lack of compliance with program requirements.
• Interviews clients regarding economic, family, physical and emotional situations, assess need for services and refer clients to appropriate resources, such as CalWORKs, Family Stabilization, mental health or domestic violence services and others.
• Assists clients in completion of applications, forms and reports and reviews and evaluates applications for completeness and accuracy.
• Conducts orientation sessions to explain relevant policies, procedures, regulations, and requirements of the program to new clients and the public.
• Evaluates clients' educational background and work history, identifies training and vocational goals and designs an appropriate employment plan.
• Authorizes support services to assist clients in resolving barriers to employment, such as transportation, substance abuse, mental health and childcare, refers clients to other agencies according to established policies, and coordinates service with public and private agencies and community resources.
• Provides advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs.
• Prepares contracts between the client and the County.
• Serves as a client advocate, provides emergency, crisis, or general intervention for client, and investigates and resolves client problems.
• Prepares case narratives, reports, correspondence and other documentation and compiles technical data.
• Interpret laws, policies, and regulations as related to the program and make recommendations to incorporate in the employment/training plan.

• Education:
  
  Possession of a baccalaureate degree from an accredited college or university.
• Experience:
  
  Two (2) years public contact experience including interviewing to obtain information.
• License and Certification:
  Some positions may require possession of, or ability to obtain, an appropriate, valid California driver license.

Substitution:
Additional qualifying experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Special Condition – Bilingual Proficiency:
Some positions may require bilingual fluency in a variety of languages depending upon the department’s bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency.

Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted.

In addition to establishing a career with purpose and opportunity for professional growth, the City offers excellent benefits that include competitive salaries; medical, dental, and vision insurance; defined benefit retirement plan; deferred compensation plan; long-term disability insurance; life insurance; and a generous paid time off package.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

All your information will be kept confidential according to EEO guidelines.